GT BE - Application support Exchange
· Responsible for meeting all application support SLA's within T&O Business Enablers application systems.
· End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.
· Executes application support strategies from Incident to Problem Management within T&O Business Enablers application systems.
· Participating role in application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team
· Involvement with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.
· Provides support to other Application Support team members and to achieve T&O Business Enablers overall support objectives.
· Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors. Qualifications
(Basic Degree/Diploma etc.)
· Diploma or Bachelor's Degree in Information Technology or equivalent.
· ITIL Professional Qualification is preferred.
Relevant Work Experience
· 3-5 years of experience of elevant banking background in application support for banking / financial institutions is preferred Required Competencies and Skills *
(Essential to succeed in this job)
· Understanding of application support management, methods and tools.
· Technical background in Application IT infrastructure, Access management and IT Security.
· Familiar with Level 1, 2 and 3 support roles and responsibilities.
· Understanding of the Business Enablers banking related businesses and technology.
Personal Skills (Soft Competencis [Core/Leadership])
· Ability to build relationships and work well with peers and technology stakeholders and interact effectively with internal and external parties.
· Ability to plan and schedule with team members.
· Display good support qualities, high commitment and drive day to day support functions.
· Ability to manage and work independently in various working environment to achieve department and company objectives.