EAD Regional 1P - L2 Senior Support Analyst EAD Regional 1P - L2 Senior Support Analyst …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
EAD Regional 1P - L2 Senior Support Analyst
L2 Senior Support role for CIB system under Regional 1P, GT-Tech Consumer & Islamic Banking (GT-TCBIB)

Key Responsibilities *

Some of the key responsibilities will include:

  • Support teams for Incident Management for break fix, patch implementation, normal/ expedite / emergency changes especially in Deposit & Loan modules
  • Monitor Incident ticketing queues, acknowledge tickets and assign incidents to analysts for resolution per SLA
  • Report incident resolution progress to impacted stakeholders per SLA.
  • Ensure Product support related SLA/OLA are met or exceeded by support teams.
  • Improve support activities to reduce Incident ticket volumes and resolution over a period of time.
  • Accountable for ensuring highest level of system availability to the various users at all times in line with the agreed SLA for Availability.
  • Supporting and coordinating with Vendor teams in ensuring their adherence with the overall SLAs agreed.


Qualifications
Qualifications
(Basic Degree/Diploma etc)

Degree in Engineering/ Science graduates from reputed universities preferably with Computer Science or equivalent background

Professional Qualification and/or Regulatory, Licensing requirements
-

Relevant Work Experience
  • More than 5 years related experience & hands on in Core Banking Support especially in Loan & Deposit modules
  • Ability to work with others

Required Competencies and Skills *

Competencies/Skills
(Essential to succeed in this job)


  • Good leadership skill, organizational ability and time management
  • Highly result oriented and can work independently.
  • Ability to build relationships and interact effectively with internal and external parties.
  • Good analytical, technical, written and communication skills
  • Ability to plan and prioritise work/projects in the team

Travel Requirements (if any)
Frequency
(Incl typical Destinations and Duration)

Occasionally

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