Customer Success Advocate Customer Success Advocate …

Thakral One Pte Ltd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Contract, Full time
Last application, 07 Jul 20
Negotiable
Thakral One Pte Ltd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Contract, Full time
Last application, 07 Jul 20
Negotiable
Looking for Customer Success Advocate with leading product company to be based in Kuala Lumpur

 

Roles and Responsibilities

  • Monitors customer digital adoption journey and serves as their guide for success
  • Maintain customer engagement with a focus on customer satisfaction and increasing adoption
  • Answers customer inquiries about best practice content or general needs
  • Advocate customer needs/issues cross-departmentally
  • Proactively spotting and correcting issues that could affect customer satisfaction or retention
  • Refers customers to expert resources as needed

Skills and Competencies

  • Demonstrates a functional understanding of Customer Success Management goals
  • Working knowledge of Industry Information Technology practices 
  • Excellent customer communication skills, both written and spoken
  • Steers customer or internal conflicts with a “win win” perspective
  • Assimilates information from multiple sources to compose relevant unified response
  • Proficient with Customer Success tools such as Knowledge Management Systems and CRM
  • Ability to work independently with minimal coaching
  • Language fluency: English (business level); other languages (desired) 

If you are keen to find out more, please find share your details @ neha.menon@thakralone.com

 

 

 

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