Job Description

This is a customer-facing credit operations role requiring regular inbound and outbound calls with Corporate Card Members across Singapore, Hong Kong, and Australia/New Zealand. It is not a back-office credit analysis role.

As a Corporate Client Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk. This is a customer-facing role and is not a back-office credit processing position.

Responsibilities

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Qualifications

• Fluent in English (written and spoken).
• Minimum 3 years of customer-facing call center experience handling inbound and outbound calls. Hospitality and sales background is encouraged.
• Experience in credit, risk, collections, or related financial services operations is an advantage
• Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent customer service, communication, and relationship management skills.
• Team player with a positive attitude and growth mindset.

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.