Content Moderation (Language: Vietnamese) Content Moderation (Language: Vietnamese) …

in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Content Moderation (Language: Vietnamese)
Job Description:
  • Responsible for review of content and ad policies and addresses issues assigned to them.
  • Required to tend to more complex content review and analysis requirements and function as content specialists who are adept at responding to critical client requests or queries.
  • Accountable for closing escalated customer inquiries regarding ad and content review
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements

  • Graduate in any fields
  • Excellent written and verbal communication skills in English and Vietnamese language
  • Creative problem-solving and analysis skills.
  • Attention to detail with the ability to complete a large volume of work quickly.
  • Basic knowledge of computers, good knowledge of websites/ social media platforms, ability to know how to navigate to obtain the desired information
  • Team player with exceptional interpersonal and solution-oriented attitude.
  • Fluency in the language or a native speaker of the language in/for which service is being offered
  • Ability to navigate through content with higher degree of subjectivity
  • Ability to help incubate policies/guidelines by reviewing more complex content type
  • Should be comfortable working with explicit & extremely sensitive content

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