Configuration Management Analyst (6 months contract)

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Experian Singapore
  • 20 May 19

Configuration Management Analyst (6 months contract)

The CMDB Analyst, will be a member of Configuration Management team at Cyberjaya, Malaysia office, reporting to the Global Configuration Management Process Owner.

This role will be primarily responsible for the following:

Role Duties:

  • Maintain configuration items' (CI) baseline and reconcile discrepancies in data.
  • Liaison with internal and external teams to raise awareness, educate and gain support of CMDB processes in line with the Global / Regional strategy.
  • Create and maintain process documentation.
  • Generate regular reports/dashboards and monitor the trending for gaps and improvement opportunities.
  • Analyses CMDB data for gaps and improvement opportunities.
  • Report and work with assets owner to remediate Cis data discrepancies or non-conformance.
  • Bacherlor's degree or equivalent
  • Familiarity with Information Technology Infrastructure Library changes and configuration management processes.
  • Have minimum 2 - 4 years of relevant working experience in Configuration Management/CMDB
  • Strong organization skills and detail oriented.
  • Excellent communication and reporting skills.
  • It would be an advantage to have:
    • ITIL Foundation certification
    • Practical experience with Incident, Problem and Change processes.
    • ServiceNow or any other Service Management tools experience/certificate