Compliance & Service Assistant (CSA)

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 24 Nov 17 2017-11-24

Compliance & Service Assistant (CSA)

Compliance

• Assist in the preparation of compliance related requirement e.g. Compliance Memo / Reports, Enhanced Customer Due Diligence (ECDD), AML / Sanction check, etc for Relationship Manager to review and sign-off

• Obtain the necessary information from customers to complete the compliance assessment for RM's sign-off / submission

• Provide support to Business Units from time to time including KYC, OFAC, appropriateness and other internal and external requirements

• Monitor and track regulatory compliance and breaches

Service

• Daily fixing of loan rates with customers

• Attending to customers' inquiries and requests for all loan drawdown, rollovers, FD placements, funds transfer, foreign exchange transactions and other operational transactions

• Ensure strong and optimal customer service support and seamless customer rapport.

• Acts as liaison with various internal operational departments in resolution of customer related issues

• Maintain customer information and preparing monthly team reports and loan utilization report

• Creation / update of customers information into the system to meet regulatory requirements

• Handles opening of accounts

• Other operational duties, including sample checking of transactions for compliance / KYC related, documentation and administrative support, as may be assigned from time to time

Qualifications

• Candidate must possess at least a Diploma or Advanced/ Higher/ Graduate Diploma in any field

• Experience/knowledge of banking is advantageous in the following areas: operations, processes, products, regulations, customer experience etc.

• Minimum 2 years of banking experience.

• Good communication and interpersonal skills.

• Able to work independently with minimal supervision, as well as in a team.

• Mature, meticulous, organized and takes initiative, drive, ability to work independently and in a team

• Proficient in Microsoft Office applications especially in Word, Excel and Powerpoint