Client Support (Japanese Speaker) Client Support (Japanese Speaker) …

IHS Markit
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
IHS Markit
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Client Support (Japanese Speaker)
Job Description

IHS Markit is looking for a Client Services Senior Associate to join our team of professionals who are entrepreneurial, collaborative, and passionate about providing best in class support to the LP clients in the Private Capital Markets industry. You'll have an opportunity to lead engagements and interact and support industry leading LP clients by providing analytical and strategic oversight of their private investments data and iLEVEL software solution, providing them key information and guidance that allows them to make well-informed decisions.

  • Lead and balance multiple LP client engagements simultaneously and efficiently, maintaining accountability to all stakeholders
  • Display thorough understanding of private equity fund structure and financial reporting, including but not limited to: investment hierarchy, recording the cash flows, reporting the financial and static metrics of underlying portfolio companies
  • Manage the delivery of private investment data and set expectations with clients with respect to delivery timelines and quality of data
  • Address financial reporting data and iLEVEL software solution client inquires, troubleshoot issues and identify & execute solutions
  • Collaborate with sales, onboarding, account managers and data processing team as needed to resolve client request and needs
  • Help establish, support and drive team goals and initiatives
  • Identify and make recommendations for processes improvements and best practices
  • Help train, support and manage junior level staff
  • Apply your knowledge of the private equity funds operations, iLEVEL product and client feedback to recommend service and system enhancements
  • Assist on or lead ad hoc projects and initiatives

Preferred Qualifications
  • Bachelor's Degree in Finance, Accounting, Economics or a related Business field
  • Minimum 1-3 years of related experience including familiarity with private equity fund structure and proven experience in client services role
  • Proficiency in Excel and ability to learn new systems easily
  • Alternative investment/private equity/real estate/credit investor knowledge
  • Excellent oral and written communication skills, with strong customer service orientation
  • Self-motivated, detail-oriented, results driven, takes initiative
  • Superior analytical & independent problem-solving skills
  • Understanding of financial reporting and operating statements and their analysis
  • Collaborative attitude, excelling in working cross-functionally with diverse personalities
  • Demonstrated ability to mobilize internal networks and resources
  • Possess the highest ethical standards and a strong work ethic, willing to go the extra mile with a hands-on attitude
  • Established ability to drive customer loyalty and satisfaction
  • Someone who deals with challenging concepts and complexity comfortably and with no fear
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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