• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 2019-04-23

Citibank Berhad KL Relationship Manager

Citibank Berhad KL Relationship Manager

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Institutional Banking
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19011241


Our bankers are relationship managers dedicated to designing and delivering innovative solutions to meet clients strategic and financial priorities. They originate transaction opportunities, build and grow long-term relationships with corporate, financial institution and public sector clients. The team works closely with its partners in Capital Markets Origination, Global Markets, Citi Transaction Services and Risk Management both locally and internationally.
Job Purpose:
  • To manage a portfolio of client relationships which may include locally / regionally headquartered companies, and/or local / regional subsidiaries of foreign companies
  • To build a proprietary understanding of each client's financial needs / issue agenda; originating and assisting in the execution of innovative deal solutions with and through Citi team partners
  • To build client loyalty by establishing a trusted advisor relationship, as the "first banker to call" who delivers high quality service, and consistently exceeds clients' expectations
  • To identify new opportunities to uptier the client relationships in breadth and depth through clients' changing needs; and where applicable, to introduce and deliver Citi's strategic product capabilities
Key Competencies:
  • Act as Citi's and the client's "value-added gateway"  by originating and delivering Citi's products and services
  • Fully dimension the client's wallet and identify / create opportunities for Citi to deliver
  • Understand clients' business and manage the portfolio from end-to-end.
  • Build and execute a relationship plan, including a deal solutions pipeline for each client that will secure optimum Return on Risk Capital performance across business and credit cycles, while setting and meeting Citi's revenue, cross-sell and capital management objectives
  • Liaise with relevant parts of the Citi network (locally and internationally), playing the team co-ordination role in developing and serving relationships, including the implementation of personal, product specialist and Citi Senior calling plans
  • Stay informed on product knowledge / developments and deal replication ideas, introduce new opportunities to  internal business partners so as to maximize Citi's opportunity to deliver the best to our clients
  • Partnership with Risk Management team to understand and manage the risk inherent in the client portfolio and in any deal solutions
  • Work closely with the country management team and regulators to optimize the process and output of the Corporate & Investment Banking Team


Required Knowledge:
  • Credit skills
  • Solid understanding of Corporate Banking products / solutions
  • Prior client relationship management experience and/or relevant product experience
  • Responsible for meeting a budget on a portfolio of clients
  • Fully conversant with Citi credit and compliance policies and practices
Required Skills:
  • Analytic -  Assimilating new information quickly and relating it to the needs of the client base
  • Organize and Proactive -  Identifying new business opportunities and make it happen
  • Verbal and Written Communication and Presentation skills - compelling client presentations, as well as communicating the detail of client relationship situations to internal contacts simply and succinctly
  • Fluent in English and local language
Required Competencies:
  • Excellent interpersonal skills, including listening skills/temperament.
  • Able to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and Citigroup objectives / priorities
  • Innovative -  willing to develop a detailed understanding of client issues / needs and develop ideas / solutions in response
  • Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance
  • Networking - Maintaining close contact with coverage, product and risk specialists within Citigroup
  • Natural Team Player - Having an adaptable / flexible approach; willing to work in a co-operative manner to fulfill client and internal requirements