• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 23 Apr 18

Citibank Berhad KL - Corporate Payment and Collections Officer

Citibank Berhad KL - Corporate Payment and Collections Officer

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18020715


To assist Corporate Payments & Collections Managers, with the daily BAU activities and will be assigned ad-hoc assignments from time to time as part of personal development program
Corporate Collection:
  • The jobholder is responsible as a key person in Corporate Collection department supporting various collection products such as Wholesale LockBox, Retail Lockbox, Direct Debit & Clean Bill Purchase (CBP), SOCSO, EPF, LHDN and ePCB
  • Jobholder needs to observe/highlight the problem and issue with regards to her functionality and review her current job process and provide improvement/training to her sub ordinates in order to enhance service quality to achieve customers' satisfaction
  • Jobholder needs to manage vendor - GDEX, MYCLEAR & Toshiba Tec To complete payment and make sure delivery and capturing are in order
Primary Contributor: Cash Operation Metrics - MIS contributor
  • Job Holder needs to be analytical in order to develop MIS system for internal communication and to provide strong reporting and analytical information support cash operation
  • Job Holder needs to support the budgeting team to assist in monthly expenses estimation Accuracy and timely report adherence of a job holder are in need to generate and distribute management reports in accurate and timely manner to outcome a smooth operations and easy system maintenance
  • Job Holder needs to be a wise data management to provide recommendations to update current MIS to improve reporting efficiency and consistency
  • Monthly reports: Prepare Accruals, Monthly volume productivity to Regional to China , BNM reports; consolidate updates from Cash operations direct for Country attestation highlights
  • Weekly Report: GMRS, submit reports to Regional from India
  • Adhoc : Annual reports
Corporate Cheque Payment
  • Input details of drafts via ODEP system (On Line Data Entry Platform System Via RSDB system) to Worldlink Team by keying in the drafts numbers issued/bank client code/amount/currencies/issued date) for the following clients: Citibank Branches / FT KL/ CASH KL/ FT/cash JB/ and Cash / FT PENANG
  • Monitor and investigate upon receiving emails/enquiries from Worldlink Buffalo or BUF-WL-AP2 for urgent PUA (Paid Unadvised Drafts, SUA (Stop Unadvised Drafts), Invalid Adjustments created by the FI Banks/Branches issuing our Worldlink CRS drafts various currencies
  • Access to STARS system twice a day to retrieve service orders under FI queue for stop, void, request of drafts/ investigations miscas per FI Banks/Branches calls updated through Citiservice
  • Prepare outgoing shipment daily if any updated via the STARS by Citiservice before 200pm will be processed the same day to the respective Banks/Branches
  • Access into FI Stock Inventory System to extract the requested banks/client/branch codes/quantity draft/currency Prepare for sign off by supervisor, after signoff to make a copy for filing Senior and junior custodians to retrieve drafts before 430pm for courier preparation
  • Inventory Transfer will be updated in the RSDB system for outgoing shipment drafts sent daily to the requested FI Banks/branches as stated earlier in the STARS System updated by Citiservice  Pass to GDEX by indicating the client/codes shipment/attention to the respective FI Banks remittance officer/callers request of drafts to FI Banks/Branches on the envelope
  • Monitor Incoming Shipment Stock drafts from Worldlink Account Maintenance at Dublin office (Junior and Senior custodians) for incoming and outgoing shipment of drafts stock)
  • Worldlink stock ordering with Dublin
  • FI services draft daily working supply (maker) 
  • To update FI Daily volume statistics
  • Paylink MYR Dividend Conversion to FCCY draft preparation
  • Paylink Dividend check & e-GIRO advices reconciliation and letter preparation to Registrars
  • Retrieval of check & draft from vault & safe for daily check printing
  • Update MALI in RSDB system for draft issued for the day (FI & WLAF)
  • Daily TLC, Reports and documents filing
  • Void check memo for Paylink & Worldlink
  • Posting of check book charges for ICG customer
  • Paylink Bank in check posting for internal credit for Paylink clients (FTI)
  • JomPay account posting to GIRO IGO (FTI)
  • Prepare memo and listing to Stamping office for documents to be stamped This is for Manual PO's Stop Payment process
  • Paylink Bank in checks given to GDEX for bank in
  • Manual Payment checks printing from FTI system
  • Printing of consignment for all Paylink & Manual Payment check deliveries for GDEX
  • Worldlink Base stock ordering from Citi Dublin for replenishment (SAM messages MT199)
  • Scan and upload the Registered Mail tracking number to share drive for OSH / CSO - investigations
  • Stamp Hasil purchase to PO stop payment
  • Order consignment notes for customers


  • Bachelor's Degree
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY