Cash Application Anayst Cash Application Anayst …

in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Cash Application Anayst
Cash Application is a part of the account receivables process, the main that applies incoming payments to the correct customer accounts and receivable invoices.

  • Run UK&I, EMEA, APAC operational tasks when required (on rotation basis to ensure the effectiveness of backup structure)
  • Act as key contact for stakeholders for the portfolio assigned, take initiative to organize webex conference call to table out issues & follow it through till resolution (UK& Ireland,/EMEA region/ APAC region)
  • Accountable and responsible for the quality, accuracy and timely delivery of Cash Application process (cash applied on time) in accordance to the defined SLAs/KPIs
  • Proactive in managing oneself day-to-day operation and responsible for KPIs reporting as well as the team operate within the controls frameworks
  • Ensure compliance to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or SLA/MSA
  • Liaise with the auditors, tax authorities and regulatory authorities as required for the countries served in GFS and Business
  • Full support to O2C global initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing
  • Support the assigned project (Acquisitions and Mergers, Divestment (when required)
  • Participate and involved in continuous process improvement (LSS process improvement) - i.e Kaizen, Lean, Yellow belt/Green belt/Black belt.
  • Undertake special assignments, ad hoc functions, and other duties as and when requested by the line manager
  • Able to handle at least 1 high complexity Cash Application process - UK, SGDP, India or CN-Sinotrust process
  • Take initiative to update "Performance Metrics" and/or "Control Metrics" on monthly basis with root cause analysis as well as proposed action plan for management to review
  • Flag issues encountered and discuss it with the Senior and, escalations and/or exceptional handling requests
  • Maintain and ensure process workflow and documentation are up to date to reflect the current practice
  • Handles confidential information in accordance to the employee code of conduct, perform self-performance evaluation & take charge of self-career development plan
  • Able to support in planning, organizing and run analysis provide the insights to the Line Managers to assist in team resources planning
  • Set oneself performance objective with direct report and review it with line manager
  • Self-initiated for upskilling and to enable cross-team resource rotation which in line with the skill matrix
  • Take initiative to perform problem solving session using A3, Fishbone and 5 Whys to troubleshoot issues and identify potential risks (if any) and follow it through till resolutions
  • Ensure the clock-in and out of the workware and support all Empower Plus initiatives
  • Ensure all the reporting is completed on time and in full as per the SLA/MSA
  • Handle all the internal and/or external queries about AR

    Functional Competencies
  • Strong Internal Customer Focus and team building skills
  • Good accounting and finance knowledge
  • Experience in project/process improvement
  • Ability to handle multi-tasking
  • High degree of problem-solving skills
  • Planning, prioritization skills
  • Good Communication, interpersonal, networking Skills

Experience required:
  • Candidate must possess at least a Bachelor's degree, Professional degree, Finance/Accountancy/Banking or equivalent
  • At least 2 year(s) of experience in Accounts Receivables
  • Basic knowledge of fundamental accounting concepts, practices and procedure
  • Experience of Oracle applications is an added advantage

  • Ability to deal with a high volume of work in a transaction orientated environment
  • Able to set priorities and manage own time to meet deadlines and objectives within SSC team
  • Confident in dealing with numbers and the processing of financial information
  • Ability to demonstrate interest, skill, and success in getting people to learn to work together
  • Ability to take responsibility for employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback and addressing performance problems and issues promptly
  • Ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information
  • Ability to tackle a problem by using a logical, systematic approach