Billing Process Lead Billing Process Lead …

in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Billing Process Lead
Role Summary

The Billing Process Lead will be reporting to Billing Operation Manager, responsible for the achievement of quality, accuracy and timely delivery of billing operation on time process in accordance to the defined SLAs/KPIs. Billing Process Lead will support the global process initiative to streamline and/or automate the billing process; it includes system enhancement and process improvement. The key accountability includes ensuring compliance with Group policies and procedures; and relevant legal and statutory requirement.

  • Perform end to end AR process: specialized in billing process especially on customer invoicing either manual or automate
  • Perform reconciliation and procession of invoice(s) into Oracle. Including: ensuring the invoicing accurately reflects as per the contracts/usage/billing request/SO
  • Prepare statement of account accurately and on timely manner
  • Prepare customer aging report and other AR related reports
  • Dealing with interface billing reconciliations, balance sheet through P&L reconciliation
  • Perform and support month end close activities
  • Provide input for on-going development and improvement on systems and operation process
  • Accountable and responsible for the quality, accuracy and timely delivery of billing process in accordance to the defined SLAs/KPIs
  • Troubleshoot issues and identify by communicate potential risks if any and follow it through till resolutions
  • Work closely with the sales operation team and cross functional organization to resolve and support customer billing process, issues and/or inquiries
  • Comply with accounting principles, business standards and SLAs
  • Ensure compliance to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or SLA/MSA
  • Liaise with the auditors, tax authorities and regulatory authorities as required for the countries served in GFS and Business
  • Full support to O2C global initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing
  • Support the assigned project (Acquisitions and Mergers, Divestment (when required)
  • Support and participate in continuous process improvement (LSS process improvement) - i.e Kaizen, Lean, Yellow belt/Green belt/Black belt.
  • Undertake special assignments, ad hoc functions, and other duties as and when requested by the line manager
  • Handle high complexity billing process
  • Monitor and manage issues, escalations and/or exceptional handling requests
  • Maintain and ensure process workflow and documentation are up to date to reflect the current practice
  • Train and/or upskilling team members to enable cross-team resource rotation
  • Update "Performance Metrics" and/or "Control Metrics" on monthly basis with root cause analysis as well as proposed action plan for management to review.
  • Motivate the team to perform problem solving session using A3, Fishbone and 5 Whys to troubleshoot issues and identify potential risks (if any) and follow it through till resolution

Experience Required

  • Candidate must possess at least a Bachelor's degree, Professional degree in Finance/Accountancy/Banking or equivalent
  • At least 7 year(s) of experience in MNC - Accounts Receivables
  • Basic knowledge of fundamental accounting concepts, practices, and procedures. Knowledge of revenue accounting is an added advantage
  • Experience in Leadership role is an added advantage
  • Experience in Salesforce and Oracle applications is an added advantage

Functional Competencies

  • Strong Internal Customer Focus and team building skills
  • Good accounting and finance knowledge
  • Experience in project/process improvement
  • Ability to handle multi-tasking
  • High degree of problem-solving skills
  • Planning, prioritization skills
  • Good Communication, interpersonal, networking Skills