Associate, Policy Processing - Major Alterations Associate, Policy Processing - Major Alterations …

Great Eastern Life Assurance (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Great Eastern Life Assurance (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Associate, Policy Processing - Major Alterations
Job Description
Job ID: 001928

The Role:
  • To ensure consistency in service delivery and transactions are
    completed in clear and accurate manner within the benchmarks
    set.
  • Process requests and data entry
  • Replying to letters within expected response time.
  • Attending to counter & telephone enquiries from policyholders, branches & agents relating to policy matters in a clear, accurate & timely manner.
    Vetting, distribution and registration of Daily Mails.
  • Collection and delivery of letters/endorsements to/from the
    required department.
  • Assist in updating of procedure and operations manual
  • Assist in updating and maintenance of SOP documentation arising from work process or other changes
  • Assist in providing feedback and reviewing of processes
  • Attend and monitor CCMS/ICM tasks to ensure TAT is met
  • Support and back up other units within the section (where
    necessary) to ensure benchmarks are met.
  • To support and actively participate in Disaster Recovery plan activities.
  • Any ad-hoc duties as and when given by AVP/HOD


Job Requirements
The Person:
  • Tertiary qualification preferably in Communication,
    Management, Business Administration or Insurance
  • Minimum : FLMI or Diploma in MII or part ACII,AMII
  • Preferably with experience of at least 1 - 2 years in Life Insurance company.
  • Preferably with Customer Service or Actuarial experience.
  • Sound product knowledge.
  • Policy servicing guidelines & procedures
  • General Life Underwriting knowledge.
  • General Insurance Act knowledge
  • Basic IT knowledge
  • Good communication skills - written & verbal
  • Interpersonal skills
  • Good Public Relations
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