Associate Corporate Relationship Support Manager

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 21 Jan 18 2018-01-21

Associate Corporate Relationship Support Manager

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join this team in the role of Associate Corporate Relationship Support Manager.

The role holder will work closely with the S/CBMs in preparing call reports, research for the client and sector / industry, financial / operating analysis, account conduct, supplier / buyer analysis and other referred remarks in CARM. In addition, supporting S/CBMs at client meetings, preparing remarks, coordinating the application process, security and product/solution process on behalf of the S/CBMs, and ensuring that appropriate systems are kept up to date and used efficiently.

The role holder will also take responsibility for dealing with all aspects of clients' renewal applications and working on ad hoc projects including (but not limited to): concern lists, sector analysis, client portfolios and others as required

· With direction, contribute to the attainment of business results
· A key part of the CBC team, the Assistant Corporate Relationship Support Associate allows the S/CBMs to spend more time with customers
· Attend client meetings as necessary with S/CBMs
· Prepare all relevant pre and post customer documentation, collation /analysis of financial/non-financial information and coordination of products/solutions which suit customer needs
· Work effectively in partnership with other Corporate/CMB teams and product providers to deepen customer relationships and support/diversify revenue streams
· Ensure Client Vision is used effectively
· Ensure all Cross Border income is reported on HORIS
· Participate in the deals and discussions with clients alongside the S/CBMs to gain as much experience of relationship management and the management of complex international credits
· Enhance and develop mutually beneficial relationships with clients; applies acquired knowledge to provide assistance to clients
· Liaise and work with CBC team(s) to ensure best possible experience and outcomes for customers, employees and the Bank
· Effective interaction with the team within CBC and across the wider Bank
· Identify and escalate service delivery issues


· Broad knowledge of the Bank's structures, products and services
· Knowledge of international business and various industry sectors
· Knowledge and use of HORIS and Client Vision systems (including reporting) and complex MI
· Developing professional expertise and credibility within business
· Strong 'team' skills promoting an environment of co-operation and trust, overcoming resistance where encountered
· Possess analytical and financial skills
· Good prioritising, organisational and time management abilities
· Ability to make decisions
· Good verbal and written communications skills