Assistant Manager, Merchant Partnerships

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 19 Feb 18 2018-02-19

Assistant Manager, Merchant Partnerships

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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager Merchant Partnerships.

Principal Responsibilities

  • The purpose of the job is to support the merchant acquisition strategy to support the card business, in driving card usage and to retain loyalty among cardholders.
  • He/she is also responsible for integrated marketing programs using advertising & promotions, direct marketing, online marketing, in-branch merchandising and working closely with all sales channels to establish value proposition for the credit card.
  • Jobholder is also responsible for new merchant acquisition (SmartPrivileges offers) and enhancing the card features and keeping abreast of the new development in the market.
  • Support IPP business by acquiring and managing partnership with key merchants, primarily from electronics, grooming, IT, furniture categories.
  • Assist with partnership deals with insurance and telco to facilitate recurring billing.
  • The role holder will need to find a differentiation in our offering to merchants through his level of service to the merchants, his ability to provide value added services and to win merchants' trust.
  • The incumbent also needs to develop new channels looking into processes, and where possible simplifying them for enhance customer journey.

  • Minimum 3-4 years working experience in consumer products line, may not be limited to card industry alone.
  • University degree in any discipline.
  • Evidence of strong analytical capability to identify opportunities to grow the card business & drive incremental usage and partnerships.
  • Incumbent needs to have ability to drive incremental usage through understanding of merchant's business and proposing partship proposals.
  • Incumbent also needs to develop existing merchant partnerships . Incumbent needs to have keen appreciation of spend trends and customer habit via internal and external data to develop compelling campaigns.
  • Evidence of strong business decision making & have good planning & organisation skills .