Assistant Manager, Client Selection Secretariat Case Analyst

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 22 Feb 18 2018-02-22

Assistant Manager, Client Selection Secretariat Case Analyst

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager, Client Selection Secretariat Case Analyst

Principal Responsibilities

  • The Case Analyst(s) in Country CS Secretariat will be responsible for obtaining all required customer information as part of the Build The Case stage of the exit process.
  • Assist the CSEM Manager to ensure client exit management is implemented in a timely, orderly and structured manner such that the bank is safeguarded against potential reputational, operational or legal risk.
  • Support of the team in conducting the product searches and reaching out to product areas to determine the extent of the customer's relationship with the bank.
  • Assist to CSEM Manager by identifying the complexities and constraints to exiting customers at a product level (that will include identifying if the customer is a Potential Vulnerable Customer).
  • Look for cross Business and cross border indicators including working with Compliance and RM to conduct customer searches.
  • Perform the execution stage of all exit or restrict activity, which should be carried out as per CSC instruction.
  • Supporting the Country RBWM Lead with any initiatives under Global Standards.
  • Assist where necessary "Build the Case" for cases that requires justification.

  • Bachelor's degree or equivalent experience.
  • Minimum of 1-2 experience as a financial services professional with some knowledge of financial services, managing financial crime risk and/or commercial client relationships.
  • Experience in financial services and / or client risk and or AML/KYC type roles.
  • Understanding of all types of financial crime and reputational risk.
  • Familiarity with Retail banking and financial services products/operations.
  • The ability to work with various stakeholders to manage the Build The Case, Decisioning and Exit Execution phases of the Client Selection process.
  • A good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decisioning.
  • Experience of case work.
  • A keen eye for detail, together with strong administrative and organizational skills.
  • Demonstrate attention to details and sense of urgency to meet required timeline.
  • Able to cope with pressure and tight deadlines and be change oriented.
  • Excellent written communication skills.