Admin Support Manager, Collection

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 19 Mar 19

Admin Support Manager, Collection

To provide full support on all Administrative functions to the driving force team at all times within the stipulated Turnaround Time (TAT).

Duties and Responsibilities:


  • Ensure monthly SP and write-back target are achieved.
  • Ensure daily processing in accordance to Department Operating Instruction (DOI) and highlight if any discrepancy / gap / non-compliance found.
  • Ensure in compliance with all internal and external policies / guidelines i.e. attending compulsory training, comply to block leave policy etc.
  • Ensure satisfactory rating on all audits.
  • Supervise overall Admin's Executives and Officers.
  • Ensure all processes are timely executed with nil backlogs and accurately.
  • Monitor and ensure team's TAT and KPIs are met.
  • Ensure accurate daily, weekly and monthly report i.e. compliance reporting are submitted timely.
  • Ensure all customer complaints and service requests are handled timely.
  • Ensure overall departmental welfares are met on time
Human Capital
  • Continuously seek alternatives in improving the workflow via system enhancement / automation.
  • Achieve staff rotation on their Admin functions to institute learning curve
  • To assist, support and perform any ad-hoc projects assigned by Unit Head / Head of Department.
  • Backup colleague whenever is required.
Skill Sets / Experiences:
  • Pleasant disposition with good interpersonal and communication skills
  • Positive attitude together with initiative; and able to work independently
  • Good knowledge of Microsoft Words, Excel, and PowerPoint

Experience & Qualifications
  • Degree or Diploma
  • Preferably with supervisory experience