AVP, Operational Risk Management and Compliance AVP, Operational Risk Management and Compliance …

OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
OCBC Bank (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
AVP, Operational Risk Management and Compliance
  • Alternate Operational Risk Partner(ORP) to handle all the related Operational risk matters for the CFS division.

  • Responsible for the following risk reporting, and to ensure the risk measurement and reporting are of relevant and qualitative information:

    • Risk Dashboard to CFS MY Management Team and Group CFS R&P

    • Performance Metrics at Division & Branches level to ORM

    • BNM reporting (i.e. StatSmart)

    • Fair Dealing reporting

  • Collaborate with department Risk Champions and relevant stakeholders to review and develop / improve Performance Metrics.

  • Conduct and manage trainings, including review and revamp training materials related to Risk and Compliance

  • Oversees the call back activities:

  • Periodic review on the escalation of negative hits emails on call backs performed and assess and provide advice on queries by stakeholders. For hits with potential scenario of mis-selling, to verify and escalate for further action

  • Monthly sampling check on call backs performed by the call back agents

  • Work with relevant parties to review and revise call scripts and other relevant documentation (where necessary)

  • Division and department BCM coordinator

  • We are looking for candidates who are;
  • Education to at least degree level or equivalent education or experience.

  • At least 7 years working experiences and knowledgeable in CFS products, services, process and its applicable Regulations and Act.

  • Experience in Operational Risk and Control matters in relating to CFS products and services.
  • Experience with regulatory environment for Banks.

  • Thorough record-keeping abilities, timeliness and attention to details.

  • Strong engagement skills, confident and ability to deal with potentially contentious issues effectively.

  • Ability to build effective internal and external stakeholder relationships including demonstrated networking and negotiation skills and ability to manage working groups.

  • Pleasant personality with good working attitude, able to work independently and has sense of urgency and able to work within tight deadlines and able to multi-task independently with confidence.