AVP, Operational Risk Management and Compliance
- Alternate Operational Risk Partner(ORP) to handle all the related Operational risk matters for the CFS division.
- Responsible for the following risk reporting, and to ensure the risk measurement and reporting are of relevant and qualitative information:
- Risk Dashboard to CFS MY Management Team and Group CFS R&P
- Performance Metrics at Division & Branches level to ORM
- BNM reporting (i.e. StatSmart)
- Fair Dealing reporting
- Collaborate with department Risk Champions and relevant stakeholders to review and develop / improve Performance Metrics.
- Conduct and manage trainings, including review and revamp training materials related to Risk and Compliance
- Oversees the call back activities:
- Periodic review on the escalation of negative hits emails on call backs performed and assess and provide advice on queries by stakeholders. For hits with potential scenario of mis-selling, to verify and escalate for further action
- Monthly sampling check on call backs performed by the call back agents
- Work with relevant parties to review and revise call scripts and other relevant documentation (where necessary)
- Division and department BCM coordinator
Qualifications - We are looking for candidates who are;
- Education to at least degree level or equivalent education or experience.
- At least 7 years working experiences and knowledgeable in CFS products, services, process and its applicable Regulations and Act.
- Experience in Operational Risk and Control matters in relating to CFS products and services.
- Experience with regulatory environment for Banks.
- Thorough record-keeping abilities, timeliness and attention to details.
- Strong engagement skills, confident and ability to deal with potentially contentious issues effectively.
- Ability to build effective internal and external stakeholder relationships including demonstrated networking and negotiation skills and ability to manage working groups.
- Pleasant personality with good working attitude, able to work independently and has sense of urgency and able to work within tight deadlines and able to multi-task independently with confidence.
