AM, Merchant Operation Support AM, Merchant Operation Support …

Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Hong Leong Bank Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
AM, Merchant Operation Support
*For internal staff please apply internal transfer via HRMS ( with the information below:
JR Number: Refer to the above Job Number next to position title
Location Code: MYMHL10000
Department Code: MY10006723

Designation Code: AMMSPT

Job Responsibilities:

  • To set up merchant account in Asccend, complete pricing form and assign MID and TID upon merchant application approved.
  • Key liaison unit with TPA (ie. Revenue Harvest) to ensure that the selection of card acceptance/wallet MID and TID are provided to facilitate the merchant account set up ie. Alipay, Unionpay.
  • To prepare merchant appendix form and obtain stamping from LHDN on merchant agreement upon sign-off by Head of Merchant Acquiring (where applicable).
  • To issue and post rejection letter to merchant mailing address for unsuccessful application.
  • To raise maintenance form and perform maintenance in Asccend as follows:
    • Termination of merchant account or terminal.
    • Additional/Ad-hoc terminal/Function for new or existing outlets.
    • Update of merchant account details ie. address, trading name, CA no., others upon requested by merchant or internal party (ie. auditor).
    • Revise MDR and waiver of deposit and rental upon approvals from respective authorized approvers.
    • Conversion of terminal type upon request from merchant or when terminal is faulty.
    • MPOS PIN reset, request for activation code for MPOS users.
    • Maintenance of e-commerce merchant account (e.g. update of trading name, setup admin role).
  • Manage the team in processing and completing the day-to-day operations as well as develop and enhance processes for merchant operation support.
  • Improve team process and SLA through process enhancement and support automation.
  • To participate project meeting in the stage of URS review and UAT testing. To monitor the result post-implementation of any project to ensure nio impact to Merchant payment team.
  • Support cross function within team in Card and Merchant Operation.
  • Comply with bank policy, regulation and BNM guidelines as necessary.
  • Ensure no backlog exist in own scope and team where to mobilize the resources according team capacity.
  • Escalation in placed when team encounter problem, such as backlog, critical error and system problem.