Premium Manager - Retail Banking Premium Manager - Retail Banking …

Standard Chartered Bank Malaysia Berhad
in George Town, Pulau Pinang, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Malaysia Berhad
in George Town, Pulau Pinang, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Premium Manager - Retail Banking
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities

Deepening Activities
Listen, explain & sell (in person)
  • Understand needs of Premium tag client & walk-in clients by actively providing quality, efficient after sales services.
  • Proactively explain respective banking proposition that fits Premium tag client ingoing Needs/anchor products, e.g: CASA, Mortgage, CC, BC CASA.
  • Proactively refer for specialised needs; e.g: simple wealth products.
Deep sell (in person)
  • To maximise cross sell opportunities by immediately broaden the conversation to include fuller bundle
  • Actively refer to Business Banking Acquiring Team for BC lending needs, e.g: debit & credit card (individual)
Prepare, set up, & activate
  • Ensure required documents are available when in need by :
  • Compiling required documents
  • Conduct CDD
  • Opening of new account / activate products
  • Tag clients to the right segment.
  • Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team.
Service
  • Actively fulfil basic service need and pass on rest to Client Centre or CSM.


Our Ideal Candidate

Skill requirements
Product broadening
  • Basic banking products knowledge - CASA, Mortgage, PL, Credit Cards & Simple Wealth
  • Market and competition knowledge
Client engagement
  • Closing deals
  • Ability to drive and manage client interaction
  • Good communication & presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
Journey completion
  • Discipline and good time management to handle client needs
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of CDD principles
  • Interpersonal and complaint handling skills
  • Bank's product knowledge
  • Understanding of policies and procedures
  • ABM rules / Bank Negara FEA regulations
  • Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Apply now to join the Bank for those with big career ambitions.
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