• Competitive
  • George Town, Pulau Pinang, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 2018-10-15

MYS CTSM PG Customer Service Analyst (Mandarin Competency/Fresh Grad)

MYS CTSM PG Customer Service Analyst (Mandarin Competency/Fresh Grad)

  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18061354


Description

  • Receive and handle incoming calls/emails for corporate clients.
  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system, updating the case progress, and tracking the case to closure.
  • Work with internal solution providers and accomplish final resolutions for client cases.
  • Gain sufficient knowledge of product features, and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations.
  • Ensure timely updates of client cases in accordance to predefined frequency and exception handling.
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.
  • Handle special projects, ensuring timely delivery of projects with an overall enhanced client service experience.


Qualifications

  • University Degree in Finance or Administration
  • 3-5 years in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
  • Experience with Transaction Banking products - Cash Management and Trade
  • Experience in handling investigations cases.
  • Experience in working in a multi-country setup.
  • Strong Customer Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products