• Competitive
  • George Town, Pulau Pinang, Malaysia
  • Permanent, Full time
  • Citigroup Transaction Services (M) Sdn Bhd
  • 19 Nov 17

MYS CTSM PG - Customer Service Specialist / Analyst

MYS CTSM PG - Customer Service Specialist / Analyst

  • Primary Location: Malaysia,Pulau Pinang,George Town
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17071946


Description

Job & Responsibilities:
  • Perform investigations on post transaction inquiries from client and other Financial Institutions predominantly involving Cross Border Funds Transfer transactions
  • Nostro account reconciliation to ensure outstanding entries are attended to and escalated in timely manner
  • Relay messages received from other Financial Institutions pertaining to Cash transactions to clients via service team
  • Relay messages received from other Financial Institutions pertaining to cash transactions to internal departments
  • Ensure follow up is done on transaction inquiries with internal  departments, other Citi Branches and other Financial Institution within case SLA to ensure prompt resolution


Qualifications

  • University Degree in Finance or Administration
  • Preferably 1-2  years in banking, cash operations
  • Experience with Transaction Banking products - Cash Management and Trade
  • Experience in handling investigations cases
  • Experience in working in a multi-country setup
  • Strong Customer Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products