Technical Service Desk

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 13 Dec 17 2017-12-13

Technical Service Desk

• Perform 1st Level Technical Support to users through multiple channels
• Perform Escalation and Notification for Incident Management and Enterprise Monitoring
• Excellent communication skills - written, verbal and able to influence at all levels.
• Strong technical and communication skills to enhance the over customer deliverables
• Manage application and ensuring that there are no obsolesces
• The ability and willingness to work collaboratively with users to ensure business objectives are met in building constructive business relationships.
• Resilience and stamina to sustain performance when faced with a high volume of work and conflicting priorities.
• Ability to work unsupervised and uses initiative when necessary. Deal with conflicting priorities calmly and effectively.
• Working proactively to resolve problems. Provide regular feedback to team and management on the performance and risks / issues of business units.
• Strong analytical skills and able to make sense of complex and logical problems quickly.
• Drive initiatives by identifying, and providing resolutions to procedural / process issues in maintaining a 'Continuous Improvement' philosophy. - Knowledge Management and Quality Assurance

Qualifications
• Showcase good interpersonal skills for customer relations
• Ability to work under pressure
• Must be knowledgeable about service desk system and IT tools
• Must have good judgment in handling serious customer problems
• ITIL V3 Service Operation and Continual Service Improvement certifications would be a distinct advantage.
• Knowledge of IT applications - MS Office, HP Service Manager, Cisco