Operations Analyst/ RPA Developer Operations Analyst/ RPA Developer …

RBC Investor & Treasury Services
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
RBC Investor & Treasury Services
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Operations Analyst/ RPA Developer
What is the opportunity?

As Operations Analyst/RPA Developer, NGO, you will have responsibility to design and deliver automated processes within the Wealth Management Next Generation Optimization (NGO) team. The purpose of this role is to work within a global team dedicated to modernizing and digitizing operational processes in order to deliver position bottom-line results for Wealth Management Operations and the various businesses that the group supports. Through demonstrated understanding, and executing documentation, process evaluation/re-engineering/automation, the incumbent will help to evolve existing processes, applications, and infrastructure and support the delivery of a more efficient and effective operating environment.

What will you do?

Solution definition, consulting, enablement and documentation
  • Provide a strong level of experience and knowledge of NGO technology and associated methodology to support the business units and IT teams in transforming business challenges into creative technology solutions
  • Design and develop NGO solutions that meet business and non-functional requirements while ensuring compliance with RBC technology architecture and IT risk standards
  • Work with various teams across IT to manage all aspects of implementation planning and coordination of releases
  • Design NGO process solutions in accordance with standard RPA design principles and conventions while meeting RBC technology standards
  • Configure new NGO processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  • Create and maintain supporting documentation, including solution document, test procedures and test results

Change management and problem resolution
  • Perform all aspects of the project life cycle including but not limited to scoping, analyzing, developing solutions, reviewing deliverables, from execution to implementation
  • Support existing processes and implement change requirements as part of a structured change control process
  • Problem solve and resolve issues that arise in the day-to-day running of NGO processes and provide timely responses and solutions as required
  • Create and document test procedure and scenarios for the pre-UAT phases
  • Support the Operational Teams during the UAT and rollout phases

Stakeholder management, collaboration and communication
  • Develop and present solutions alternatives along with recommendations to management.
  • Effectively communicate and build rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to closure and facilitate knowledge transfer and collaboration
  • Facilitate group meetings for reviewing technical designs, decision-making and problem solving
  • Prepare and deliver presentations to business and technology partners and management as required

What do you need to succeed?

  • Undergraduate degree in Business, Computer Science, or Engineering
  • Experience in the financial sector with a demonstrated ability to understand the broad range of systems and processes utilized across a large enterprise
  • Proven organizational, time management, and project management experience
  • Strong interpersonal and communication skills with ability to clearly document and explain business processes and automated solution designs
  • Proficient in business analytics

  • Experience with Wealth Management Businesses and Operations
  • Accreditation in some of the following: ITIL, TOGAF, LSS/LP, 6 Sigma, People Change Management
  • Experience in software development such as C#, Python, VBA, Java, C++, .NET, HTML, or JavaScript
  • Experience in Robotics Processing Automation (RPA), Surface Automation, Natural Language Processing (NLP), and Optical Character Recognition (OCR)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
  • A unique opportunity for personal and professional growth

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