IT Support Analyst (IAM) - User Admin IT Support Analyst (IAM) - User Admin …

in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
IT Support Analyst (IAM) - User Admin
  • To provide front-line primary user administration and technical support to end users on various technical issues and problems relating to IAM applications and infrastructure.
  • To provide end-to-end support for Identity Lifecycle Management, Access Provisioning, Privilege Accounts Management and Single-Sign On functionalities.
  • To respond to, documenting and resolving service tickets in timely manner accordingly to SLA.
  • To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
  • To perform manual administrative tasks related to the IAM service request fulfillment and other BAU activities.
  • Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
  • Ensure daily operations and system workflows follow global standards and security policies.
  • Support IAM leaders to maintain and enhance IAM solution.
  • Demonstrate and apply strong teamwork and communication with other team members.

  • Diploma or Degree in Computer Science or related discipline.
  • A minimum of 3 years' experience working in Identity and Access Management.
  • Experience in IAM Operations (User Support and/or Production Support)
  • Solid understanding of at least one IAM product.
  • Ability to learn quickly and adapt to changing requirements.
  • Good understanding of IAM principles.
  • Strong knowledge of cyber security concepts.
  • Strong communication skills and presentation skills.
  • Demonstrated integrity within a professional environment.
  • Excellent command of written and spoken English.
  • Familiarity with RBAC and Provisioning a plus.

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