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Genesys Application Support Engineer

DXC Technology
Cyberjaya, Malaysia
Posted about 1 month ago Permanent Competitive
Genesys Application Support Engineer
Job Description:
About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Job Summary:
Genesys Engineer enables to provide optimal performance, continuity and efficiency in virtualized, on-demand environments. The Engineer works on assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Genesys Engineer is responsible for the configuration, implementation, operation, and upgrading of Genesys systems and associated physical and virtual peripheral components/systems.

Responsibilities:
  • Responsible of Genesys configuration and deployment.
  • Responsible for Installing and configuring GIR Solution.
  • Client project having Inbound, Outbound, MM (Facebook, Twitter, SMS and E-mail)
  • GIR, Inbound, outbound, WFM, Chat troubleshooting.
  • Creating documents for application upgrade activity, server reboot activity and application switchover activities.
  • Technical discussion with client different business unit to provide new solutions, advice on enhancement and walkthrough.
  • Responsible for educating client about GIR (Genesys Interaction Recoding).
  • Functional & technical specification design preparation based on requirement and solution.
  • Day to day issue troubleshooting on issue tickets.

Education and Experience Required:
  • Bachelor's degree with 5 or more years of Genesys Experience
  • Experience providing Genesys IPCC application on L2 support (Incidents and Service Requests) and CRs (Enhancements).
  • Good interpersonal skills.
  • Creative, analytical, and problem-solving skills.
  • Capable of leading a team through a fast-paced and complex project
  • Capable of effectively delegating and handover tasks to a resource pool to efficiently drive a project
  • Thorough understanding of the requirement gathering process
  • Excellent verbal and written business communication skills, including escalation management and information presentation


Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job ID  51405064
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