Contact Centre Advisor, CS Contact Centre Contact Centre Advisor, CS Contact Centre …

AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
AIA Bhd
in Cyberjaya, Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Contact Centre Advisor, CS Contact Centre
Job Summary

Attend to inbound call/email/fax/web portal enquiries regarding claims and policy member maintenance received from corporate clients; ensure service level agreement is maintained within target.

K ey responsibilities:
  • Attend to inbound call/email/fax/web portal enquiries received from corporate clients and its intermediary (Employee, Human Resource personnel, Agent, Broker).
  • Escalate enquiry to other relevant departments, follow-up and keep customer informed.
  • Update enquiries details into system and daily log files.
  • Upload claim documents / emails into system.
  • Issue Letter of Guarantee to panel hospital and insured member.
  • Refer complaint cases to Team Leader.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.


Job Requirements:
  • Candidates must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 1 to 2 years working experience in a call centres / healthcare / insurance industries.
  • Must possess good command in written and spoken English
  • Proficiency in Mandarin speaking will be added advantage.
  • Customer-orientated with good interpersonal and communication skills.
  • Strong and proven problem solving skills.
  • Flexible on 24/7 shift rotations.


Job Segment: Call Center, Customer Service
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