• Competitive
  • Luxembourg
  • Permanent, Full time
  • Taleo Consulting
  • 2018-12-12
  • Luxembourg
  • Competitive
  • Full time

Transfer Agency Business & Process Analyst - Luxembourg

Transfer Agency Business & Process Analyst

With offices in Paris, Luxembourg, Brussels, TALEO provides customers with solutions, from a strategic approach to the operational implementation of projects and IT systems, constantly seeking to create value. 70 % of our assignments require a business knowledge and / or project leadership skills. We provide our customers with the best talents on the market, only highly-skilled professionals who become agile members of your organization to help your team get the job done.



  • To work as part of large, experienced and motivated Team of Business  Process  Analysts to work through and support through to implementation a Transfer Agency Transformation project..
  • Work with the Business, IT and Vendors to review procedures, processes, system to be in alignment of a new technology solution for the TA.
  • Ability to liaise with IT and the business developments teams throughout the life of the project
  • Propose process changes and system developments to improve functionality to meet Client and Business needs when design fund and investor processes.
  • Interacts with the Business in analysing and supporting and amending existing operational and client processes and amendments required to support the new IT infrastructure.
  • Details client and business requirements for management approval.
  • Works as part of the BPA Team to gather business requirements, design, UAT and work with the Business in the roll out and implementation of small changes/docket pieces.
  • Train partners in the system requirements for TA.
  • Supplies Knowledge shares to offshore partners.
  • Supplies operational support to users for new systems or process and system functionality.


Principal Responsibilities

  • To work with the IT vendor updating and mapping existing TA workflows.
  • Investigates and identifies database areas that require enhancements.
  • Re-engineers processes to ensure that both business and client needs are met and efficient processes are in place in the core TA system and its various surrounds.
  • Interacts with staff in various departments including IT, PMO and operations to formulate and implement solutions to improve processing.
  • Understands, determines and thoroughly documents business requirements and where appropriate, prepares feasibility and cost effectiveness proposals for changes throughout the lifespan of the project.
  • Helps management prioritise workload to meet the current milestones  with a view to enhancing/implementing longer term strategic solutions
  • Creates and writes procedures for new TA applications to replace legacy systems.
  • Look at vendor solutions and their impacts on the business model and TA department.
  • Coordinate vendor development task to insure successful delivery of change.
  • Coordinates testing of new systems and system modifications.
  • Writes proposals for system changes/enhancements.  Implements new efficiencies to improve accuracy and timeliness and reduce costs, risk and errors in line with any changes suggested by the project.
  • Instructs staff and works with the Global Functional Training Department to update TA Department Procedures with new system processes and functionality.  
  • Provides technical support for system exception and functionality processing.
  • Participates in meeting both on-site or via telephone with both clients and vendors
  • Communicates effectively with the Business, Management, Clients and Vendors around process change, technical upgrades and enhanced functionality. 
  • To assist in the support of TA throughout EMEA and other global locations as required.
  • Ability to detect potential issues or challenges and to proactively raise awareness to both the team and/or Management as appropriate.