Technical Support Expert Technical Support Expert …

Intrasoft International
in Luxembourg
Permanent, Full time
Be the first to apply
Competitive
Intrasoft International
in Luxembourg
Permanent, Full time
Be the first to apply
Competitive
Technical Support Expert
INTRASOFT International, a leading European IT solutions provider, is seeking on behalf of one of the European Institutions based in Brussels, a professional to cover the following opening:
Technical Support Expert
You will ...
  • Support services have to be organized, implemented and maintained.
  • Support coordination is needed to facilitate communication and support between different teams during installation, configuration and distribution of "Reference Configurations"
  • Coordination and organization of technical documentation is crucial for support activities, comprising user guides, documentation of procedures etc.
  • Support coordination between different teams and projects, including problem diagnosis, resolution and reporting via the Central Helpdesk.
  • Organization and maintenance of internal IS for knowledge base portal, as well as the internal repository of all relevant information (support document, user guides, etc.).
  • Management of IS Services related(i.e. distribution, automated updates services, etc)


Job Requirements
You have ...
  • Experience in organization, maintenance, documentation, reporting and communication related with support services for Windows Operating Systems "Reference Configurations"
  • "hands-on" knowledge related to Windows technologies
  • building, customizing and/or distributing Windows images.
  • GPO management
  • scripting skills in VBS or preferably PowerShell
  • Very good knowledge of the Microsoft Windows operating systems family (Windows 10, Windows Server 2012 R2 and Windows Server 2016).
  • Good knowledge of the Microsoft Office products family (Office 2016 and 365) and of supported browsers (Internet Explorer 11, EDGE, Chrome and FireFox)
  • Good knowledge of managing application parameters using policies (local policies, GPOs)
  • Good knowledge of common Microsoft scripting languages (e.g. PowerShell, VBscript)
  • Knowledge of software distribution tools (e.g. LANDesk and SCCM) is considered an asset
  • Knowledge of Mac and Linux devices configuration and management is considered an asset
  • Certification of ITIL for service delivery and service support is considered an asset
  • English and/or French (spoken fluently), technical writing skills in English and/or French
  • Ability to participate in multi-lingual meetings (English and/or French spoken), ease of communication in technical matters
  • Capability of working in an international/multi-cultural environment, rapid self-starting skills and experience in team working, understanding the needs, objectives and constraints of those in other disciplines and functions
You are...
  • Learning enthusiast
  • Problem solver
  • Team player
  • Innovative thinker

You will get...
  • Competitive compensation package
  • Continuous learning (with the most modern methods), and fast career growth
  • Interesting and challenging work within large scale projects
  • International dynamic, fast-paced working environment
  • Opportunity to work in a diverse environment with talented colleagues
For information regarding our company, current projects, and openings around Europe, please consult our website: www.intrasoft-intl.com .

All applications will be treated as strictly confidential.

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