Operations & Distribution Conducting Officer, M&G Luxembourg

*This link is for internal employees only and any external applications must be registered via the external portal on the M&G website.

About M&G Luxembourg S.A.

M&G Group has had a presence in the Grand Duchy of Luxembourg since 2002. This business comprises a Real Estate AIFM and a number of Luxembourg domiciled funds. A programme is underway to convert the AIFM to a Super Management Company ("Super ManCo") responsible for managing all of M&G's EU domiciled products and services across a wide range of asset classes. This PFS is a separate Luxembourg based firm which will be appointed by the Super ManCo as distributor of funds and services via a network of European branches.

Operations & Distribution Conducting Officer

Purpose: To act as the entry point for any operations related matters and to perform initial and ongoing oversight on delegates and service providers, focusing on distributors, administrators and depositaries.

Direct Reports: Supplier Relationship Manager.

Accountabilities: Conducting Officer Super ManCo.

Key Responsibilities

  • Negotiate and manage the service level agreements (SLA) with major service providers to oversee their quality of service and improve the transversal process set up (delivery of the NAV, proxy voting,…). These providers will include Depositaries, Custodians, Fund Administrators, Transfer Agents, fund auditors and others as necessary.
  • Collect, review and control the reports received from the Fund administrators and Transfer Agents.
  • Act as the entry point for daily operational matters with depositary, administrator or transfer agent and review daily operational activities (NAVs, capstock activity, application of ADL, fund's budget, dividends,etc). Coordinate discussions with and between the Investment Operations teams and Front Office Operations teams where relevant.
  • Perform periodic service review with third party service providers.
  • Review and maintain the contractual arrangements with delegates and service providers (as listed above).
  • Put in place and manage documented policies and procedures for appointing and overseeing delegates / service providers.
  • Perform initial and ongoing due diligence reviews on third party delegates and services providers, including distributors.
  • Report to the Management Committees and the Board on the results of the monitoring done on delegates and service providers
  • Support the handling and correction of incidents and issues, in close link with the internal control functions and the Local Control Committee. Coordinate the discussions with delegates for the resolution of incidents and issues.
  • Oversee and monitor the distribution delegate. Report to the Management Committee, the Management Company's Board.


This function's roles are ideally suited to someone who can demonstrate:

  • Understanding of Luxembourg regulations
  • Prior experience in a role with emphasis on fund operations.
  • Experience in fund distribution considered as a plus
  • Excellent attention to detail
  • Good communication skills
  • A flexible and adaptable approach
  • Build good relationships internally and externally
  • Ability to work within a team environment
  • Effective analytical skills
  • Good planning and organisational skills
  • Effective problem solving skills
  • Experience on Board
  • Multi-function experience, coordination cross border activities.
  • Prior CO position (desirable) or FCA equivalent approved person.


  • Identify and fulfil regulatory requirements applicable to their role
  • Maintain own professional competence
  • Has good technical ability
  • Understanding and adherence to TCF requirements / To have an understanding and commitment to the principles of TCF in order to deliver the best results to customers.
  • CSSF must grant registration as an approved person

Please ensure you inform your manager prior to attending any formal interviews.

If you have any questions or need any further information please contact your HR Manager Charley Edgley-Pyshorn, Resourcing Business Partner Tony Neal, or Resourcing Assistant Phoebe Ewers.