Deputy Head of Registration and Events Teams - Fund Processing Services - CDI - M/F

  • Competitive
  • Luxembourg
  • Permanent, Full time
  • Société Générale Securities Services
  • 17 Oct 18

Deputy Head of Registration and Events Teams - Fund Processing Services - CDI - M/F

Société Générale Securities Services (SGSS), the Securities business line of Société Générale is one of the first administrators and custodians of Undertakings for Collective Investment (UCI) in Luxembourg. It offers a full range of securities services to institutional clients: compensation, cash management services, custody and depositary bank, fund administration and asset servicing, services and transfer agent services to issuers.


The Deputy Head will play the role of the guarantor of the business continuity, while the Head will strive to bring a strategic dimension to his/her current management functions.

The Deputy Head will absorb all critical tasks which are managed by the Head currently:

  • Risk Assessment review and controls improvement;
  • Quality Improvement / Transformation project follow-up;
  • Client communication;
  • Escalation point.

Main tasks:

  • Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of our clients;
  • Prepare the resource capacity planning for the following year (project resources forecasting; resources availability; efficiency achieved during the current year, forecasted activity growth);
  • Supervise the progress of the (local or international) projects' deliverables of the team; ensure they are delivered as per the deadlines defined by the project manager or in the context of internal protocols;
  • Ensure it is functional, practical and scalable in line with the organizational requirements and risks and compliance guidelines;
  • Enhance the productivity of the team; find ways of reducing the department's costs, defining and implementing solutions;
  • Manage the controls established/required within the group and ensure they are in line with corporate standards, CSSF legal requirements; ensure proper senior management involvement in potential risky items needing escalation for resolution;
  • Operate as a transversal officer and manage the external operations, interact with cross units representatives to improve communication and to share best practices;
  • Provide regular feedback to the Head on staff achievements in line with individual and corporate objectives;
  • Lead the hiring process for new hires and monitoring ongoing hiring and staff development needs.


  • Demonstrate solid experience in team management
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Proven experience in Transfer Agency and/or Financial Services
  • Extensive operation management experience (minimum 5 years)
  • Fluent in English (written and oral) and in one other European language; any other European language would be considered a plus;
  • Advanced computer skills (Excel, Word, Power Point, and Outlook);
  • Ability to cope with and meet deadlines;
  • Demonstrated problem-solving and analytical abilities.
  • Good project and time management skills
  • Result-oriented and a disciplined completer
  • Quality driven with a pride in delivering excellence;
  • Team player, reliable, pro-active;
  • Willingness to successfully adapt to changing demands and conditions.

The successful candidate can expect to work in a dynamic environment which is both challenging and rewarding in a long-established financial institution in Luxembourg.

Our Recruitment process:

The short-listed candidates will be invited to perform a reasoning test, a personality questionnaire and to one or more face to face interviews in order to discuss about their experience, skills and values. In order to finalize the recruitment process, the selected candidate will have to present a certain number of supporting documents before his integration (copy of diplomas, proof of previous jobs, and possibly an extract of the criminal record (bulletin n ° 3 for the Grand Duchy of Luxembourg).