Client Support Manager - German Speaker Client Support Manager - German Speaker …

Pictet & Cie Luxembourg
in Luxembourg, Luxembourg, Luxembourg
Permanent, Full time
Be the first to apply
Competitive
Pictet & Cie Luxembourg
in Luxembourg, Luxembourg, Luxembourg
Permanent, Full time
Be the first to apply
Competitive
Your task will be to lead a team of seven experienced CSOs in Luxembourg while working with Pictet's other units to provide first-class support for institutional clients.

Pictet is an investment-led service company, offering wealth management, asset management and related services. We do not engage in investment banking, nor do we extend commercial loans. We are a partnership of seven owner managers and our principles of succession and transmission of ownership have remained unchanged since foundation in 1805. With more than CHF 509 billion in assets under management or custody at 31 December 2017, Pictet is today one of the leading Europe-based independent wealth and asset managers.

Headquartered in Geneva, Switzerland and founded there, Pictet today employs more than 4,200 people. It has 27 offices in: Amsterdam, Barcelona, Basel, Brussels, Dubai, Frankfurt, Geneva, Hong Kong, Lausanne, London, Luxembourg, Madrid, Milan, Montreal, Munich, Nassau, Osaka, Paris, Rome, Singapore, Stuttgart, Taipei, Tel Aviv, Tokyo, Turin, Verona and Zurich.




Mission

 

Pictet Asset Services (PAS) provides custodian banking and fund-administration services for third-party funds. Each client receives operational support from a client service officer (CSO) throughout the PAS value chain.

Your task will be to lead a team of seven experienced CSOs in Luxembourg while working with Pictet's other units to provide first-class support for institutional clients.

 

Responsibilities

 

  • Managing a team of CSOs who are in daily contact with asset managers and responsible, among other things, for setting up relationships through to helping ensure that queries are promptly resolved.
  • Managing daily operations (payments, cash sweeping and follow-up of orders).
  • Being responsible for implementing Group policies and internal procedures within the team while maintaining a client-centric approach.
  • Working closely with all the Group's operational teams to deliver the services requested.
  • Coordinating with operational teams to improve processes throughout the Group.
  • Being present for client visits together with the Client Relationship Managers.
  • Maintaining KPIs.
  • Ensuring that operational documents (operating memorandum, internal procedures and internal checklists) are kept up to date.
  • Coordinating with other CSO team leaders in Europe to standardise approaches and services.
Profile

 

  • Excellent knowledge of asset servicing (custodian bank/investment funds) and operational flows as well as experience of client-facing activity and management.
  • In-depth knowledge of the legal and regulatory provisions applicable to the UCITS/AIF fund industry.
  • Native level in German and fluency in English.
  • Proven client-service experience with the ability to build strong relationships through technical know-how as well as a capacity to deliver solutions.
  • A service-oriented approach coupled with an ability to manage sensitive situations that may require both a sense of diplomacy and technical expertise.
  • Ability to build strong internal networks with international teams.
  • Keen sense of initiative and independence and able to take decisions to ensure that issues are resolved promptly.
  • Capable of managing multiple priorities by gauging operational impacts, complexity and risk.
  • Solid compliance knowledge and risk-management awareness.
  • Expert user of MS Office and banking systems.

 

As the successful applicant, you will be flexible, service oriented and able to cope with stress. You will also need to show initiative and have no difficulty in working independently. Your flair for communication, your perseverance and your dedication to your work will ensure that you become a go-to contact person, whose advice is greatly appreciated. You will also be able to put your keen attention to detail and excellent organisational skills to good use in carrying out the various tasks entrusted to you. These qualities will be definite assets as you develop and broaden your knowledge in this dynamic work environment.

NoteWe will not accept any CVs via agencies
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