Client Support Employee, Japanese/English speaker (m / f) Client Support Employee, Japanese/English speaker  …

Mizuho Trust & Banking (Luxembourg) S.A.
in Luxembourg
Permanent, Full time
Be the first to apply
N/A
Mizuho Trust & Banking (Luxembourg) S.A.
in Luxembourg
Permanent, Full time
Be the first to apply
N/A
Posted by:
Anais Rassatti • Recruiter
Posted by:
Anais Rassatti
Recruiter
Mizuho Trust & Banking (Luxembourg) S.A. is part of the Mizuho Financial Group, a Holding Company, which is one of the world’s largest financial group. Within the framework of our Luxembourg based activities, we are recruiting a: Client Support Employee, Japanese/English speaker (m / f) Undetermined contract to strengthen the Fund Business Department

Your Responsabilities

 

  • Maintain excellent client-care and relationship with clients
  • Answer to all requests from the fund clients
  • Coordinate the analysis of the quality of operations
  • Accomplish various tasks in a timely and qualitative manner
  • Provide administrative support and complete all requested control checklists
  • Inform the Section Head of all risks of error and actual errors as soon as detected and evaluate their impact

 

Your profile

 

Education

 

Bachelor in Banking or Economics, or equivalent experience

 

Experience

 

Confirmed professional experience in this business

 

 

 

 

Knowledge

Legal and regulatory knowledge related to custody and fund business, excellent overall banking knowledge

Excellent overall banking knowledge

 

Languages

 

Fluent in Japanese and English

 

IT skills

 

MICROSOFT SUITE

 

Personal skills

  • Capability to handle diverse range of complex tasks based on analytical and problem-solving mind
  • Ability of in-depth analysis and search for continued improvement requiring the evaluation of unusual problems, with constant focus on quality, efficiency and client service
  • Capability to participate in the decision-making process (recommendations are expected)
  • Capability to interact with numerous departments on complex and/or unusual subjects, supported by excellent communication skills
  • Ability of negotiation
  • Deep knowledge of internal/external clients and/or development of networking
  • Capability to coordinate various resources for mid-term complex projects and tasks
  • Constant mind of team player with high level of flexibility

 

Criminal record: This position may require a condition of a good repute. The law on the financial sector provides that the good repute of a candidate shall be assessed on the basis of (i) criminal records and (ii) any evidence tending to show that the candidate is of good repute and offering every guarantee of irreproachable conduct. Eventually the candidate’s name will also be screened through our name screening tool which imports, respectively, the latest versions of the World-Check blacklists, and runs an automated screening process of all names.

 

If you are interested in this position, please send your application, quoting the job position, and detailed Curriculum Vitae to: E-mail recruitment@mizuho.lu

 

Please note that, in the course of our recruitment process, we will collect and process certain of your personal data as detailed in our applicant privacy notice [https://www.mizuho.lu/web/guest/en/contactus/recruitment].

 

In case your application for employment is unsuccessful, we may continue to hold your personal data for future reference for a limited period of time not exceeding two years. You may access, modify or delete such data by simple request to recruitment@mizuho.lu. 

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