Client Service Manager – Transfer Agency

  • Location: Luxembourg
  • Salary: Competitive
  • Job Type: Full time

Client Service Manager – Transfer Agency

The key responsibilities of the role include:
• Respond and resolve Client and Partners requests accurately and timely
• Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day
• Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Distribution Agreements for all TA activities
• Review and coordinate prospectus amendments
• Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings
• Facilitate completion of Due Diligence Questionnaires for all TA activities. Coordinate TA Partners attendance to Client Due Diligence onsite visit
• Provide auditors with the requested documentation or samples to perform testing for Client Service related activities. Ensure remedial actions are implemented and closed timely
• Maintain up to date Client Matrix and Reporting Matrix
• Review and update Client Servicing procedures
• Manage complaints and incident process end-to-end
• Escalate issues to functional Manager, Client Service Delivery Manager, Relationship Manager, Risk and Compliance as appropriate
• Collaborate with business partners at locations outside Luxembourg
• Participate in client projects and initiatives

The successful candidate will benefit from having:
• Graduate degree or above
• Extensive TA experience in Client facing role
• English : spoken and written (Required), any other language is an advantage
• Microsoft Office
• MFGI and EXP-AG is an advantage

Personal skills
• Team player
• Attention to details and focus on quality
• Strong analytical skills
• Sound knowledge of financial markets
• Dynamic and flexible
• Effective verbal reasoning and numeric skills (Essential)
• Excellent planning and organisation skills
• Ability to work on own initiative
• A good understanding of effective risk management
• Understanding of the Luxembourg regulatory framework
• Clear understanding of Northern Trust model
• Strong written and verbal communication skills
• Ability to work under pressure

About Northern Trust
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of December 31, 2018, Northern Trust Corporation had :

$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets

As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.