Description and Requirements

Job Summary

Due to the retirement of the previous incumbent, we are seeking a Head of Sales Quality Assurance (SQA) to lead sales quality, compliance, and governance across sales channels, in close collaboration with Compliance and Risk Management functions.

Responsibilities

The Head of Sales Quality Assurance (SQA) is the senior leader responsible for driving the enhancement of sales quality across agencies and sales offices, ensuring strict compliance with laws and regulations, and strengthening governance across the sales organization. While maintaining an appropriate level of independence from frontline sales operations, this position works closely with the Compliance and Risk Management functions and leads the realization of customer-oriented business operations and sound sales activities through control, monitoring, and guidance over sales channels.

• Develop and drive cross-functional policies and strategies for sales quality and solicitation management across the sales organization
• Design, enhance, and oversee governance and internal controls for each sales channel
• Oversee monitoring, inspection, and remediation processes for sales activities and agency operations
• Lead the compliance management function, including responses to applicable laws, regulations, and supervisory guidelines
• Promote recurrence prevention and risk management in relation to misconduct incidents, customer complaints, and other issues
• Lead the design and enhancement of the sales management framework, including management of agencies and sales representatives
• Manage the overall operations of the SQA organization and raise the level of governance across the function

Requirements (Experience, Skills, Education)

Experience:

• Experience in compliance, risk management, or related areas within a life insurance company
• Experience in designing, implementing, and managing controls in one or more of the following areas: compliance, risk management, or internal control
• Experience in stakeholder management, reporting, and communication with senior management and/or regulatory authorities

Knowledge:

• Knowledge of applicable laws, regulations, and supervisory guidelines, including the Insurance Business Act
• Basic understanding of sales management and agency management
• Knowledge of internal control, monitoring, and compliance frameworks

Skills:

• Strategic thinking
• Decision-making, influencing skills, and cross-functional leadership
• Collaboration and relationship-building skills

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.