Support Lead

  • Competitive
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Morgan McKinley - Tokyo
  • 16 Nov 18

Support Lead

Language Proficiency

Japanese: Fluent
English: Fluent

This role will be key in the success of this established company during their growth in Japan.


  • Support clients during implementation of the clients software solution product, upgrade and also support the production environment.
  • Lead and manage a small team of production support and helpdesk analysts when supporting clients with technical issues, offering both management and technical guidance.
  • Communicate regularly and efficiently with clients and internal stakeholders on issues with the software environment.
  • Manage the team and support issues from tickets being opened to successful closing within set SLA's.
  • Work closely with the project managers, regional and global support teams and senior stakeholders in the client environment to ensure high quality support is provided.

Required skills
  • Proficiency in business Japanese and English to support and manage an international group of stakeholders is required.
  • Minimum of 5 years experience and technical expertise in production support and helpdesk environments including Linux, Microsoft and Java environments.
  • Knowledge and experience in financial services and especially in securities or banking is required in a production support or helpdesk role.

Preferred skills
  • Knowledge of software vendor solutions for financial services is highly desired.

Personal Attributes
  • Excellent support focused mindset with a high level of communication skills.

About our client

A world famous financial services IT firm with presence around the world.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.