Senior Account Manager, Japan

  • Competitive salary plus bonus
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Broadridge (Singapore) Pte Ltd
  • 12 Feb 18 2018-02-12

Broadridge offers a suite of advanced real-time transaction processing services to sell –side and buy-side firms that automate the securities transaction lifecycle, from desktop productivity tools, data aggregation, performance reporting, and portfolio management to order capture and execution, trade confirmation, settlement, and accounting. Our services help financial institutions efficiently and cost-effectively consolidate their books and records, gather and service assets under management, focus on their core businesses, and manage risk. With multi-currency capabilities, our Global Processing Solution supports real-time global trading of equity, option, mutual fund, and fixed income securities in established and emerging markets.

Company Description: 

Broadridge Financial Solutions, Inc. (NYSE:BR) is the leading provider of investor communications and technology-driven solutions for broker-dealers, banks, mutual funds, and corporate issuers globally. Broadridge’s investor communications, securities processing, and business process outsourcing solutions help clients reduce their capital investments in operations infrastructure, allowing them to increase their focus on core business activities.  With over 50 years of experience, Broadridge’s infrastructure underpins proxy voting services for over 90% of public companies and mutual funds in North America and processes more than $5 trillion in fixed income and equity trades per day.  Innovating and growing for over 50 years, FORTUNE® magazine has named Broadridge to its 2015 list of the World's Most Admired Companies in the financial data services category and for the 8th year we have been honored as one of the Best Companies to Work for New York.  Broadridge employs approximately 7,400 full-time associates in 14 countries

Job Description:

The Account Manager will be responsible for establishing and maintaining relationships with a subset of Broadridge’s APAC clients in Japan.  He/she will focus on cultivating relationships across the firm with a focus on senior client executives and decision makers.  The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities.


The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations.  Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.

The Account Management is responsible for:

   Client Relationship Management

  • Establish and maintain relationships with senior client executives
  • Cultivate relationships at a higher level than exist today
  • Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
  • Solidify existing relationship
  • Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
  • Ensure Broadridge is an integral part of any business decision
  • Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
  • Draft thorough client profiles for all accounts
  • Publish trip reports in a timely manner
  • Prepare / execute annual client strategic plans
  • Escalation on Client Projects
  • Visit clients on a regular basis to address all open projects, etc…

Product Sales (Value Added Products - VAP's)

  • Identify and help close additional revenue opportunities within existing client base
  • Introduce new products and services to existing clients to increase their operational efficiency
  • Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
  • Conduct and coordinate product presentations when/where necessary
  • Working with sales, negotiate pricing on product sales
  • Finalize all the appropriate documents in conjunction with Legal and Finance

Consultancy and Product Development Sales (Event-based)

  • Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
  • Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
  • Working with sales, negotiate pricing on such sales
  • Finalize all the appropriate documents in conjunction with Legal and Finance


Contract Negotiations

  • Renew all existing client agreements (prior to existing contract end date)
  • Conduct and coordinate negotiations on contact terms and conditions
  • Work with Finance and Legal on preparation of all pricing proposals and legal documents
  • Prepare and negotiate Service Level Agreements

Focus Groups

  • Manage all aspects of the regular Focus Group Agenda
  • Organize compelling, well thought out topics w/ guest speakers and interactive sessions to keep the meeting strategic in nature with limited tactical times.
  • Logistics (location, gifts, meals/breaks, after meeting affair, etc...)
  • Presentations (hard copies and visual)
  • Follow-up action items w/ monthly client update


Contribute to the Client Satisfaction Surveys process

  • Work with Client Service Management team to review survey results with the client
  • Contribute to action plans / Review action plans with client where applicable
  • Monitor performance and update plan to ensure all tasks have been accomplished


  • Review metrics w/ client on a monthly basis, where appropriate
  • Suggest modifications to metrics as needed to address the changing conditions
  • Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status


  • Bi-lingual, proficient Japanese and English speaker
  • Degree-level
  • A minimum of 10 years’ experience in Financial Markets with at least 5 years of experience of client management in Japan. Have the ability to build trusting relationships
  • Be able to communicate and influence at senior levels within financial institutions