Client Services Support (2046) Client Services Support (2046) …

Interactive Brokers
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Last application, 29 Dec 19
Competitive
Interactive Brokers
in Tokyo, Tokyo-to, Japan
Permanent, Full time
Last application, 29 Dec 19
Competitive
Client Services Support (2046)
Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Client Service Support in our Tokyo Office.

Job Description
As a liaison to Interactive Brokers' retail and professional clients, the IB Client Service Specialist accountable for providing client service to IB's clients. This includes retail clients, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings.

Responsibilities
Mainly management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include:
  • The ability to identify, analyze, and escalate complex issues.
  • Excellent trouble shooting and problem resolution skills;
  • Assuming responsibility for identifying client needs while providing a high value experience.


Requirements
  • University degree (Bachelors);
  • Native in Japanese ( or native level) and Fluency in English (oral and written);
  • Excellent analytical skills;
  • A good understanding of financial markets ( not a must )
  • Welcome Excellent Graduates apply for this position


Company Overview
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan and Australia.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.
For more information, please visit www.ibkr.com/info

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