Application Support Engineer
Your duties will include the providing technical L2 and L3 support to both internal and external customers across our full suite of FX products, newly developed clearing solution, enterprise and centralized post trade solutions.
You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
The successful candidate will need to able to apply strong technical skills and good business knowledge, together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.
Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Tokyo office, you will be responsible for handling escalations, identify and communicate technical resolutions in Japanese and English. Business competency in both languages is therefore mandatory.
You will also work on initiatives around platform industralisation, proactive application health monitoring and reporting.
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We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.
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