Technical Application Support Analyst Technical Application Support Analyst …

Mediolanum International Funds Limited (MIFL)
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
Mediolanum International Funds Limited (MIFL)
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
Technical Application Support Analyst
Role Profile
We are now seeking a Technical Application Support Analyst with approximately 4 years' experience in Financial Services, ideally in Funds, Asset Management and/or Life Insurance.

Duties
• Provide technical application support for core business platforms, focussing on local Level 1 support activities in conjunction with Level 2 and Level 3 support
• Perform triage and assessment of initial support queries, issues and escalation to second line application support as required
• Support the identification of common recurring issues and work with Service Delivery lead and broader teams to propose and support resolutions
• Document process, solution to enhance knowledge management
• Drive the building of application support knowledge in the organisation
• Drive the continuous improvement and enhancement of the processes in the application support and broader teams
• Perform technical enhancements and small change activities to support the operations for specific applications such as data loads, report extracts, and user setup
• Liaise closely with the business to understand core business process to assist in building of triage capabilities
• Conduct weekly service reporting in support of overall Service Delivery
• Perform technical configuration of application processes such as daily report generation, overnight job processing, pricing checks
• Task monitoring, including daily process checks, end of day processing, reporting, critical job status
• Environment management - Manage availability of various environments in conjunction with support partners
• Support the Change and Release management processes with Service Delivery Lead

Skills & Competencies
• A thorough understanding of how IT systems can interface with multiple functional groups within an organization, and used to handling conflicting terminology and concepts used by different business areas and systems.
• Good working knowledge of application architectures and corresponding service requirements
• Excellent communication skills.
• Problem solver
• Excellent service delivery and client ethos.
• Inter-personal skills.
• High level of proficiency in MS Excel, Access, Visio, Project, Word, PowerPoint required.
• Good working knowledge of PowerShell, SQL queries and scripting a distinct advantage.

Qualifications & Experience
• 4+ years' experience as a Technical Application Support Analyst in Financial Services, ideally in Funds, Asset Management and/or Life Insurance
• Good knowledge of underlying Asset and Fund Management business processing platforms and related technologies and platforms
• Excellent knowledge of service delivery processes and has played a lead role in continuous service improvement initiatives
• Demonstrable service and delivery record in a fast moving environment within the financial industry
• Significant Application Support experience, including environment management, job schedule monitoring, batch configuration
• Educated to Degree Level in a relevant technical discipline with adequate business experience, or hold a Business degree with adequate technical experience.
• ITIL Certification
• PMP, Prince2, Agile (DSDM / Scrum), CBAP or ISEB BA certifications or equivalent are a distinct advantage
Close