IFDS-Transfer Agent -(Settlements and Reconciliation)-Senior Associate-Dublin
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Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management. In the role of IFDS-Transfer Agent -(Settlements and Reconciliation)- you will be responsible for
•Research and resolve exceptions and issues
•Escalate unresolved issues to management as required
•Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
•Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
•Ensure appropriate records of daily and monthly activities are kept
•Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
•Oversee the adherence to Standard Operating Procedures
•Maintain knowledge of current alternative procedures and processes
•Assist with workflow management and technology enhancement, make suggestions to streamline operations
•Document any updates or changes to formal procedures, databases, etc.
•Participate in projects as well as prepare and verify information for those various projects/special requests as directed
•Train, develop and motivate new staff and complete performance appraisals
•Provide staffing recommendations by interviewing new personnel
•Coordinate and supervise work efforts when multiple Associates are needed to complete work
•Provide coaching and development opportunities to staff, participate in individual on-going training and development
•Has accountability and responsibility for completing and delivering PPRs on time
•Make effective recommendations to hire, discipline, control work and terminate employment
•Make effective recommendations for promotions, salary increases and bonuses.
•During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.