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Global Recon BAU / IT Ops Lead

State Street Corporation
Ireland, Dublin
Posted about 13 hours ago Permanent Competitive
Global Recon BAU / IT Ops Lead
Who we are looking for
As the IT Head of BAU / Run the Bank for Global Reconciliation platforms. As part of the Recon Operations team you will be focused on the reliability and stability of our Production applications, with an eye on the Client experience. Much of support will focus on existing systems, reducing work through automation, enhancing business/client experience and ensuring the permanent closure of incidents. As global lead, based out of Ireland, you will leads teams supporting business and COE's units in APAC, EMEA and NA regions.

What you will be responsible for
  • Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
  • Ensure Client SLAs/SLOs are met - Manage deliverables for critical applications by working with Business users and understand the SLA's
  • Engage with tools and operations teams to address failure patterns and incidents.
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
  • Engage with tools and operations teams to address failure patterns and incidents.
  • Identify areas for automation in order to reduce manual operational work
  • Understand and identify application process flow and analytics in support of better service level objectives
  • Work with upstream and downstream teams to identify service flows and identify improvement opportunities
  • Drive deliverables to meet SLAs and mitigate Client impact
  • Design and develop automation /self-healing and resiliency patterns
  • Monitor, troubleshoot and resolve issues with the Application across Client environments
  • Timely engagement of required teams on Incident call
  • Respond to user issues, working with the Development team or external support teams for the resolution
  • Work with Technical team members to identify and implement automated process improvements using appropriate scripting utilities
  • Collaborate with Dev/L4s on incident/issue triages and release/change review meetings
  • Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.
  • Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues

What we value
These skills will help you succeed in this role

  • Demonstrated experience of leadership roles in the production environments within a fast pace daily deliverable financial organization.
  • Excellent technical, communication and management skills with expertise in process management and/or reconciliation systems in the financial domain.
  • Proven problem solving, communication, interpersonal, and analytical skills
  • Demonstrated ability to manage multiple deadlines and large-scale projects successfully
  • Demonstrated experience working with senior IT software \\ engineering \\ finance specialists.


Education & Preferred Experience

The candidate will have 10 + years of leadership experience in the financial or technical domain. This would cover strategic process improvement or management of globally structured technology / business teams.

  • Bachelor's degree/University degree or equivalent experience.
  • Comfortable with the reconciliation lifecycle process and technology.
  • Understanding of Accounting and Custody, Trade and Cash Reconciliation workflows.
  • Proven problem solving, communication, interpersonal and analytical skills.

Technical Experience

• JAVA
• Unix
• Scripting
• Spring boot
• Messaging - MQ/Kafka
• PLSQL - Oracle/Exadata
• Micro Services(+)
• Splunk
• Python
• Ansible
• DevOpsCloud Architecture - AWS/Microsoft Azure(+)

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Job ID  R-699970
ABOUT COMPANY
United Kingdom, London
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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