Client Management Agency Lending Lead Analyst Client Management Agency Lending Lead Analyst …

in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Client Management Agency Lending Lead Analyst
  • Primary Location: Ireland,Leinster,Dublin
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19016506


Job Purpose:

Reporting to the EMEA Regional Head of Agency Lending Operations. This is a management role that will be responsible for a wide range of activities including staff development, management reporting and interpretation of information, process ownership, communications and project management and development of business, client relationships.

Job Background/context:

The Agency Lending Ops works closely with the Agency Lending Product team, Desk, Client

Executives and Custody Partners to ensure client needs are met in a timely manner. EMEA Agency lending Ops team is the primary point of contact for Collateral, Trade Support, exception management and Client/Counterparty Static Data setups.  The main responsibility of this role is the daily management of the Agency Lending Trade Support, Collateral and Exception Management teams.

Key Responsibilities:
  • Develop and maintain a collaborative relationship with the Business and clients, acts as a trusted advisor on operational matters.
  • Monitor emerging operational best practices in the industry, determine what is required to create competitive advantage in support Agency lending Business
  • Implementation of policies and controls within the unit and ensures staffs are aware of their obligations.
  • Leads benchmarking and process improvement initiatives to improve controls and make processes more efficient and transparent.
  • Identify opportunities for automation and straight-through-processing, working in partnership with Technology
  • Contribution and preparation of high quality materials for business reviews, project meetings and Product aligned steering committees, including proactive follow-up of actions to closure
  • Analysis of progress against strategic and financial objectives, and drive corrective actions where required
  • Management and forecasting of headcount, requesting hires. Identifying risks to headcount targets and managing those risks
  • Execution of the communications strategy, providing consistent messaging across the organisation
  • Engagement of key stakeholders across Operations, Technology, HR and Product
  • Manage ad hoc requirements in a pressurised environment


  • Extensive experience in a supervisory / managerial position, of which a significant recent portion should have been spent in Agency Lending/ Securities Lending where a proven track record of leadership and delivery of has been gained.
  • Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • Experience of working in a process-driven environment
  • Experience of a financial services environment
  • Experience of working in a controls-focused

  • Excellent interpersonal and communication skills
  • Will be highly-motivated, strong performer
  • Strong organizational and follow-up skills and the ability to multi-task effectively.
  • Customer orientated
  • Risk Awareness - Demonstrates sound judgement and professionalism in decision making/problem solving, escalating to seniors as appropriate.
  • Proactive, ability to use own initiative and take lead to devise creative solutions
  • Should demonstrate a commitment to quality and attention to detail
  • Ability to influence across the organization without direct line responsibility
  • Strong problem-solving skills and analytical approach
  • Strong communication, both written and verbal

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: 

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer