Finance Production Support Lead Finance Production Support Lead …

Credit Suisse
in Pune, Bangarde, India
Permanent, Full time
Be the first to apply
Credit Suisse
in Pune, Bangarde, India
Permanent, Full time
Be the first to apply
Credit Suisse
Finance Production Support Lead
We Offer
Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global effort employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients-and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.

We Offer:

• Product Control - PCDW SME role is a key role in shaping and driving Production Service (Application Production Support) delivery capability based out of Pune.
• This SME role will have a good understanding of portfolio of services delivered by PS to the stakeholders in PCIT space in Pune and will act as a key SME with face-off to users and other App-Dev stakeholders. Need to develop positive relationships with AD group, business partners and establish as a primary issue point. Should have good background in financial industry and sound knowledge on financial products like OTC, Swap, Options & other derivative products. Should have technical experience on Unix, Java, Oracle and informatica
• The person should drive forward the stability and control agenda for services and applications. Need to engage in project life-cycle and develop a standard set of production acceptance criteria. Need to identify and self-evaluate as the subject matter guide of the application/s. Need to actively contribute to the delivery of production improvements of application hosting infrastructure, tools & processes. Need to be knowledgeable in Front to back flows understanding the upstream and downstream dependencies.
• This person will also provide oversight to significant operations undertaken by vendor partners in Pune.

AAA performance -
• Evolve into a trusted PS partner and will manage the relationship, facilitate the communication and coordination amongst vendor partner, business and PS stakeholder.
• Rollout good delivery practices, vendor controls, comply to CS guidelines, legal requirements, face off internal/external audit for PS and provide transparency on service delivery quality, headcount, budget, and drive improvement.
• Achieve excellent feedback on cost effective high quality of service delivered by the India vendor team and the stakeholder relationship management in APAC and other regions.

You Offer
You Offer:

• Bachelor's degree in Computer Science/Engineering or Equivalent
• Preferably 5+ years experience in User Production roles in banking and other domains
• Experience in working with 24x7 Production Support operations environment as a team member having mix of internal and outsourced staff
• Experience in owning and driving strategic initiative to improve service quality and efficiency through automation
• Sound knowledge of ITIL processes, in house developed application support and commonly used technologies e.g. Unix, Windows, Oracle/Sybase/SQL Server, Contol-m, Informatica
• Ability to prioritize and deliver tasks against agreed timeline
• Deep knowledge of Service Now, Splunk etc is helpful
• Excellent analytical, problem solving and decision making skills
• Excellent written and verbal interpersonal communication skills
• Strong influencing, collaboration and relationship building skills
• Ability to cope with pressure and defuse high intensity situations
• Proven track record of working in a multi-task, international environment with an ability to work effectively cross border
• Values of transparency, accountability, commitment to excellence and client service quality
• Candidate must have attention to detail; have the ability to work independently

Familiar with any of the following technology is desirable:
• Bigdata Hadoop domain
• Python/Spark/R language

Credit Suisse is an equal opportunity employer. Embracing diversity gives us a competitive advantage in the global marketplace and drives our success.