Infra Ops Tech Lead - Citrix Infra Ops Tech Lead - Citrix …

Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Last application, 22 Jul 21
Competitive
Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Last application, 22 Jul 21
Competitive
Infra Ops Tech Lead - Citrix
Job Description

• 8-10 years of experience in Citrix XenApp and Xen-Desktop, Windows Servers and Client OS, NetScaler & F5 Load Balancers.
• Experience on VMWare, managing hosts, maintenance, resource allocation, etc.
• Experience with Azure, Windows Virtual Desktop, Citrix Cloud, etc.
• Minimum of 8 years' experience in Citrix Administration
• Citrix Administration on XenApp and Xen-Desktop version 7.x with multiple sites and farms.
• Maintain high availability and perform DR activities between multiple data centers.
• Strong knowledge in design, implementation, troubleshooting of Citrix XenApp and Xen-desktop 7.x.
• Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront, License Server, VDA, Citrix Receiver and Workspace.
• Creating and managing Master Image servers, Machine Catalogs and Delivery Groups.
• Installing and publishing applications to the users through XenApp Servers as per Client requirements.
• Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix.
• Configuring Local and Network Printers Management in Citrix environment
• Knowledge in Citrix Director and configuring alerts as per best practices.
• Proficiency with Microsoft Server 2012R2 OS and 2016 OS.
• Worked in the area of Virtualization with VMware vSphere, ESXi 7and vCenter server
• Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile.
• Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration
• Knowledge on PowerShell scripting, automation of Citrix administration tasks.
• Understanding of data center and networking topologies
• Experience in NetScaler and able to perform basic tasks like Failover, Firmware upgrade, SSL Certificate renewal, Policies creation.
• Escalating issues and work with software vendor specific Technical Support
• Citrix Cloud, Azure Cloud knowledge would be an added advantage.
• Review periodic reports of server health, resource usage, user experience, and overall environment performance.
• Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• Competent and demonstrated experience in ITIL processes: Incident, Request, Problem and Change Management
• Willingness to work in shifts including nights and weekends and co-ordinate with the team to provide support as per business requirements.

Responsibilities

• Troubleshooting and Incident Management
• Provides technical assistance on Citrix products to customers of medium to large size, scope, and political complexity-via phone, email and remote access.
• Resolve issues escalated by lower support groups.
• Resolve incident and request tickets as assigned, while collaborating with various teams and follow-up with end users when a support ticket is closed to ensure the problem has been satisfactorily resolved.
• Responsible for BAU, incident management, reporting, metrics, daily farm maintenance and intake requests as required.
• Provide on call support.
• Perform advanced troubleshooting
• Fulfillment of requests for the Citrix application and Infrastructure and environment, daily farm monitoring and maintenance, access requests, reporting, metrics, incident and problem management.
• Function as escalated support and perform troubleshooting to determine the nature of the issue.
• Create support tickets and log all troubleshooting steps performed.
• Citrix Infrastructure assessment, farm management optimizations.

Required Qualifications

• Bachelor's Degree in Computer Science or related field or equivalent experience.
• Proven experience in Citrix, Application & Desktop Virtualization, Azure, Citrix Cloud and related technologies.
• Minimum 8+ years of combined experience in Citrix, Windows Server 2016/2019, Windows 10, Citrix Netscaler, etc.
• Strong knowledge and understanding of Citrix Storefront, Citrix Licensing, Citrix Database, Workspace App.
• Experience with Citrix App Layering, MCS and PVS.
• Knowledge of the Citrix Cloud, Workspace Environment Manager, Azure Windows Virtual Desktop.

Preferred Qualifications

• Experience working in an Agile or Continuous Delivery environment.
• Certification in Azure and / or Windows Servers.
• CCA or CCP certification is preferred.

About Our Company

With the right company, life can be brilliant. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step to create a brilliant career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Ameriprise Financial, Inc. logo
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