Tech Assist, first line technology and desk support
The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic environment. Demonstrate excellent communication skills, with the ability to communicate and build relationships, and work effectively with minimal supervision.
The Tech Assist team are the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience by leveraging our customer-obsessed culture.
You will need to be able to quickly assess the client's needs and translate these into solutions. The role will see you working across all levels of the organisation, so your understanding of the pressures attached to working on a busy trade floor with Traders and Senior Business Leaders will be important to your success in this position. You will be kept challenged working on interesting projects and take responsibility to manage some of these.
To be successful in this position you will have previous experience in a desktop support role, ideally in an investment bank with experience supporting both Equities and Asset Management businesses. Experience using/supporting products such as; Office 365, WebEx, iPhone/iPad devices is important, coupled with experience supporting Market Data applications such as Bloomberg, Fidessa, Factset, GreekSoft. Knowledge of Exchange connectivity and Data center would also be advantageous. Finally, you will be able to demonstrate previous experience implementing Service or Process improvements and automation.
You will have excellent written and verbal communications skills, with the ability to communicate and build relationships with internal clients across multiple divisions and geographies. You will be curious in nature, self-motivated, proactive, as well as able to challenge status quo. Your problem solving skills and ability to think laterally to find solutions will be second to none and finally you will be able to successfully work in a challenging environment whilst following through and taking ownership of issues.
If you're equally passionate about technology solutions as you are helping others, we want to hear from you. Apply online today.
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group's purpose is to power the entrepreneurial enterprise.
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. Advertised:
26 Sep 2019 India Standard Time Applications close: