Job Description

Our Consumer Credit department encompasses a variety of different teams who strive to ensure that American Express' ideals are constantly upheld. To ensure success, you will undergo extensive 8-week training and be provided with a wide range of tools. This will empower you to make informed decisions in almost all situations! You will have continuous coaching monthly once training has been completed, to enable you to reach your fullest potential.

There are different shifts and teams available, and flexibility is required based on business needs. This role involves working on a rotating shift pattern.

Responsibilities

• A natural communicator who can demonstrate active listening skills and adapt
conversation to suit the situation and the Card Member's communication style.
• Be confident and able to work in a high-pressure environment talking to potentially
vulnerable customers.
• A problem-solver to efficiently evaluate Card Member issues and offer the best
inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention
to detail and the ability to be assertive.
• Understanding the criticality & sensitivity of given responsibility as servicing involves
high level understanding of Compliance and Market regulation
• Able to be flexible, adaptable, and work as part of a team within a highly supportive
and collaborative environment.
• Ensure strict ID verification and compliance with data protection to safeguard
customer accounts
• Making informed decisions based on challenging customer specific situations such
as Assess inquiry & profile of the CM and consult to share relevant spending options
• Deliver on Employees, Customer & Shareholder Metrics as Per Goals

Qualifications

Minimum Qualifications
• Graduation

Preferred Qualifications
• Having prior collections experience

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.