System Analyst ITAM System Analyst ITAM …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
System Analyst ITAM
Job Description

As a Software Asset Management Technical Analyst, you will be responsible for daily and strategic management and control of the software portfolio in order to optimize the value, cost and risk of software. You will track, maintain, and coordinate license and maintenance agreement renewals and procurements. You will develop reports that pull data from various sources showing license entitlements, installations, usage, renewal, procurement status, and data gaps and research and develop standardized SAM processes. You will work closely with subject matter experts, including system architects, system administrators, project and program managers, financial managers, and engineers to obtain critical information required for the management of software. You will drive decisions regarding software licensing models and terms that have a direct impact on the IT Infrastructure.

Responsibilities

Own and manage software lifecycle management process for software titles owned by Corporate Technology group. This includes the following responsibilities:

1. Manage software catalog within ServiceNow - Add/Change/Retirement of software titles, identify and provide requirements for changes to Service Catalog
2. Define and maintain processes to perform license availability check at the point of provisioning software request
3. Manage software request process including approvals and the provisioning workflow
4. Manage process to bring new software into Ameriprise environment
5. Manage process to maintain list of approved / unapproved software, including removal of unapproved software
6. Establish and manage integrated model management process (integration with PIME)
7. Manage process to reclaim unused software for optimization of software costs
8. Define and report SAM KPIs

Own and manage ITAM processes for asset classes in scope, including:

1. Maintain ongoing documentation of data definitions, and process workflows
2. Interact with the Asset Management system to ensure data quality of new or changed Asset records
3. Ensure asset data integrity both from the ownership and discovery standpoints
4. Own exception management process (ServiceNow Exceptions) for ITAM process violations
5. Be the POC for Asset Managers in the organization and provide SME for process/data and system
6. Monitor all newly established processes and procedures
7. Work Closely with Configuration management team and ensure that Asset lifecycles are appropriately synched with CI lifecycles
8. Define and maintain ITAM KPIs
9. Create ad-hoc Asset Management reports to govern the established ITAM processes

Required Qualifications

- Bachelor's degree in Business, Computer Science, Engineering or related field; or equivalent work experience.
- At least 3 -5 years of IT Asset Management experience in a large, high volume multi-client environment supporting several remote locations.
-Experience working with Flexera and ServiceNow/BMC Remedy

- A self-motivated, knowledgeable individual that can document and communicate complex ideas in simple terms to internal teams
- Customer-service oriented with a problem-solving attitude.
- Excellent written, verbal, and presentation skills
- Must have strong will to work in an extremely challenging environment

Preferred Qualifications

Good to have knowledge or experience in:
Financial services Industry with specific knowledge in Asset Management, Wealth Management, Insurance and Annuities

Ability to:
Work at all levels of the organization, including executive presentations
Quickly build strong relationships
Approach a given problem in a consultative manner
Work in a highly dynamic and unstructured environment
Think strategically and translate to tactical actions for execution
Quickly translate technology use to business value
Translate data into meaningful insights
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