Sr. Tech. Ops Analyst Sr. Tech. Ops Analyst …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Sr. Tech. Ops Analyst
Job Description

Senior Technology Operations Analyst will be 50% working on various Metrics: Scorecards, Weekly Rolling 4 weeks Ops Dashboard, Service Reviews, OIA metrics, and Ops ad-hoc performance data/metrics needed across the group. The remaining 50% work require providing lead support for Advisor Command Center having proficiency in monitoring tools & developing monitoring dashboards..
You will participate/lead technical discussions and prioritize work streams during the service restoration process. You will lead root cause analysis, assess potential solutions and work with Tech leads /subject matter experts to introduce permanent fixes in the production environment. This position suits a person who is a self-starter, thinks outside the box and enjoys coming up with innovative solutions to solve business and technology issues.

Responsibilities

• Engage on monthly service review process and ensure the data is accurate and all metrices are accurately captured/presented.
• Engage on OIA process and ensure the metrices are updated regularly, follow-ups might be required with respective tech leads for the latest updates.
• Engage on monthly scorecard process across the portfolios and ensuing all metrices(P1s/Monthly SLAs/TLIs/P1 avoids/Monitoring enhancements/etc.) are captured/presented monthly.
• Participate as needed for any adhoc data/metrices needed by leadership within operations across the portfolios.
• Should be proactive and self-motivated.
• Should have strong analytic and leadership skills.
• Deep knowledge of excel and pivot tables.
• Should have great sense of timelines/deadlines.
• Work with the enterprise monitoring team to implement and improve monitoring capabilities.
• Use monitoring tools to prevent potential business impact.
• Send Various health check status reports to the leadership

Required Qualifications

• Overall 5-7 years of IT industry experience with 2 years as PMO role(preferred)
• 4 to 5 years of Hands on experience in Java, SQL and Unix Support
• Proficiency in the monitoring tools like Sumo , Splunk, Dynatrace, SiteScope, AppMon etc.
• Proficiency in any one of the architectural frameworks (3 tier , micro services frameworks )
• Experience in developing proactive Monitoring for projects & applications using tools like Sumo, Splunk, Dynatrace, SiteScope, AppMon
• Problem Solving ability should be there in terms business language i.e.. benefits it gave it to business
• Should be flexible with shifts and ready to work as 24/7 support model(as needed).
• Middleware background preferred
• Good to Have ITIL knowledge

Preferred Qualifications

  • Knowledge of Splunk, Dynatrace, SiteScope, AppMon etc.
  • Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
  • ITIL framework certification is a plus.
  • Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).
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