Serv & Ops Process Trainee IND Serv & Ops Process Trainee IND …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Last application, 25 Nov 20
Competitive
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Last application, 25 Nov 20
Competitive
Serv & Ops Process Trainee IND
Job Description

Utilize various computer applications to review service requests and supporting documentation/paperwork. Ensure availability of required information and documentation to accurately process such requests.
Follow up with Advisors/stakeholders if additional information is required
Approve requests that are In Good Order; Reject Not in Good Order Service requests and provide rationale for such decision

Responsibilities

Responsible to accurately process Service request cases assigned systemically as per defined assignment and case deadlines, and also per established operating procedures

Participate in Operational, Domain and soft-skills development Training programs to develop process and domain knowledge and build/improve skills & competencies

Participate in Team meetings, huddles and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Correspond and coordinate with Business partners at the Home Office in United States, to seek/follow up for missing/incomplete information pertaining to Service requests to enable completion of such requests.

Required Qualifications

Bachelor's degree or equivalent
Fresher/ up to 2 years' experience
Strong written and verbal communication skills
Working Knowledge of Microsoft Office & basic hands-on knowledge of Computers
Ameriprise Financial, Inc. logo
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